Open to opportunities

Jean Lantaya

@jeanlantaya

Message

I improve customer operations through quality assurance, data management, and reliable virtual support.

Philippines

Message

What I'm looking for

I'm looking for a virtual assistant, customer support, or quality assurance role where I can support accurate operations, follow clear SOPs, manage data and documentation, and contribute independently to customer experience improvements.

I've supported customer operations at Alorica Teleservices Inc., handling order, refund, replacement, subscription, and account concerns across phone, email, and chat.

As a Quality Assurance Associate, I conduct data audits, quality reviews, case validation, KPI monitoring, trend analysis, and Root Cause Analyses to improve accuracy and compliance. I also provide coaching, calibration, training, onboarding, and SOP support.

I'm comfortable managing data, reports, records, calendars, and inboxes independently using Google Workspace, Microsoft 365, CRM platforms, and AI tools.

Experience

Work history, roles, and key accomplishments

Quality Assurance Associate

Alorica Teleservices Inc.

Nov 2023 - Jun 2026 (2 years 7 months)

Conducted order-related data audits, quality reviews, and case validation for accuracy and compliance. Monitored performance and KPIs, prepared reports and root cause analyses, and provided coaching and feedback.