ESEugene Augusto Salamanca
@eugeneaugustosalaman
Customer service professional specializing in retail and telecom support.
PhilippinesWhat I'm looking for
I am a seasoned customer service professional with multi-year experience across retail, telco, inbound sales, chat and payment resolution roles. I have handled order taking, billing, technical escalations, account management, retention, lead verification, and SOP-driven inbound sales, consistently supporting customer needs across several large contact-center employers.
My background includes roles at Startek J&T, Inspiro AVAS Flower, Teleperformance, TELUS, Teletech, and Balboa Digital, where I focused on improving customer outcomes through clear communication, problem resolution, and process adherence. I bring practical frontline experience and a results-oriented approach to customer support and operations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
AVAS Flowers
Dec 2025 - Feb 2026 (2 months)
The SOP Department at Avas Flowers is dedicated to addressing issues that prevent the timely delivery of customer arrangements. SOP Agents play a crucial role in communicating with customers to resolve order issues and secure approval for any necessary changes. Their efforts help retain business and create opportunities for future sales by ensuring customer satisfaction and loyalty
Branch Admin
J&T
Feb 2025 - Nov 2025 (9 months)
Handles the administrative and operational support of a delivery branch. The role focuses on documents, tracking parcels, coordinating with riders/couriers, and reporting.
Lead Verification & Payment Resolution Specialist
Balboa Digital
May 2023 - Feb 2025 (1 year 9 months)
Verified leads and managed payment resolution processes, reducing fraud risk and improving collection accuracy for digital campaigns.
Chat Support Specialist
TeleTech
Sep 2022 - Jan 2023 (4 months)
Provided chat support for DoorDash riders, resolving delivery and account issues promptly and maintaining high responsiveness in live chat.
TEHandled order taking, billing, technical support, and escalations for Telus customers, improving resolution times and support quality.
Customer Service Representative
Teleperformance
Sep 2020 - Aug 2021 (11 months)
Managed radio customer support focusing on billing, account management, and retention, contributing to improved customer satisfaction and reduced churn.
Inbound Sales & Customer Service
Inspiro
Sep 2018 - Aug 2019 (11 months)
Performed pure inbound sales and customer service following SOPs, driving conversions and maintaining high service quality for orders and inquiries.
STHandled retail and telco customer inquiries including billing and account issues, improving first-contact resolution.
Education
Degrees, certifications, and relevant coursework
University of the East
Bachelor of Science, Information Systems
2012 - 2016
Completed a Bachelor of Science in Information Systems from 2012 to 2016.
La Salette of Ramon High School
High School Diploma, Secondary Education
2008 - 2012
Completed secondary education at La Salette of Ramon High School from 2008 to 2012.
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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