Open to opportunities

John Russel Leones

@johnrusselleones1

Customer service and operations professional with 4+ years’ experience supporting customers across billing, claims, and orders.

Philippines

Message

What I'm looking for

I’m looking for a customer-focused role where I can own support tickets end-to-end—billing, claims, orders, and refunds—while using Excel to keep data accurate and improving customer retention through clear communication and effective problem solving.

I’m a customer service and operations professional with 4+ years of experience across telecommunications, healthcare, e-commerce, and content moderation. I handle phone, email, and chat support while driving billing resolution, claims processing, and customer retention.

In customer-facing roles, I’ve managed billing inquiries for phone, internet, and cable services, resolved account concerns, and promoted mobility plans through consultative upselling. I’m also comfortable supporting refunds, returns, order management, and delivery concerns.

I’ve worked on healthcare provider support by verifying member eligibility and benefits, and assisting with claims inquiries and claim status requests. I bring strong data accuracy from data entry work (PDF to Excel) and responsible moderation experience, backed by Microsoft Office and Microsoft Excel.

Experience

Work history, roles, and key accomplishments

Customer Service Rep (Sales)

Transcom

Jan 2026 - May 2026 (4 months)

Managed billing inquiries for phone, internet, and cable services. Resolved account concerns and promoted mobility plans through consultative upselling.

Billing Support Customer Service Email Chat Support Upselling Account Resolution Order Management Microsoft Excel Problem Solving Customer Retention Telecommunications Support

Customer Service Representative

OBPO

Jun 2023 - Oct 2023 (4 months)

Supported customers of a premium Canadian clothing brand. Assisted with order tracking, refunds, returns, and delivery concerns through phone, email, and chat support.

Customer Service Email Chat Support Order Management Delivery Issue Resolution Billing Support Customer Retention Problem Solving Sales Support

Provider Services Representative

Carelon Global Solutions

Nov 2022 - May 2023 (6 months)

Verified Anthem Healthcare member eligibility and benefits. Assisted healthcare providers with claims inquiries and claim status requests.

Claims Processing Customer Service Problem Solving Healthcare Support Email Chat Support Order Management Microsoft Excel

Data Entry & Content Moderator

Openaccess BPO

Dec 2019 - Mar 2022 (2 years 3 months)

Entered data from PDF documents into Excel with high accuracy. Moderated Quora content and removed policy-violating material.

Data Entry Content Moderation Excel Customer Service Email Support Problem Solving Microsoft Office Policy Enforcement

Email Support Representative

TELUS International Philippines

Jan 2019 - Aug 2019 (7 months)

Assisted drivers and passengers with lost-and-found concerns through email support. Provided customer service while managing inquiries and follow-ups.

Customer Service Email Support Lost And Found Support Case Management Problem Solving Order Management Customer Retention Microsoft Office Communication Skills

Education

Degrees, certifications, and relevant coursework

University of Perpetual Help System DALTA

Advanced Automotive Program, Automotive

2024 - 2025

Completed an Advanced Automotive program at the University of Perpetual Help System DALTA from 2024 to 2025.

Arellano University Jose Abad Santos Campus

Bachelor of Science in Information Technology, Information Technology

2014 - 2016

Studied Information Technology at Arellano University Jose Abad Santos Campus and earned a Bachelor of Science in Information Technology from 2014 to 2016.