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@charminecamangyan
I am a customer service specialist improving retention, loyalty, and technical support.
I am a customer service professional with nearly a decade of experience improving customer loyalty, retention, and upselling across telecom and retail contact centers.
At TTEC I served as the main point of contact for clients, resolved escalated issues, assisted customers with online orders, and provided technical troubleshooting to improve user experience and maintain satisfaction.
At Wipro and Convergys I handled account maintenance, billing and renewal inquiries, educated customers on billing and payment processing, maintained detailed records of interactions, and leveraged strong product knowledge to recommend solutions.
I am organized, accurate with data entry, and eager to learn new tools; I seek to join a collaborative team where I can contribute problem-solving skills, exceptional client support, and measurable improvements in retention and satisfaction.
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Work history, roles, and key accomplishments
TTEC
May 2022 - Aug 2024 (2 years 3 months)
Handled loyalty, retention, billing and technical support for Verizon Wireless accounts, resolving escalated issues and improving customer experience while assisting customers with online orders and site navigation.
Wipro
Aug 2019 - Sep 2021 (2 years 1 month)
Managed account maintenance, billing, and renewals while educating customers on payment processes and support policies and maintaining detailed records to ensure timely resolution.
Convergys
Sep 2016 - Apr 2018 (1 year 7 months)
Processed customer orders and inquiries, provided product recommendations to drive sales and retention, and maintained detailed interaction records to ensure follow-up and issue resolution.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Communication
2013 - 2014
Studied Bachelor of Arts in Communication at Benedicto College from June 2013 to March 2014.
Bachelor of Arts, English
2010 - 2011
Studied Bachelor of Arts in English at Consolacion Community College from June 2010 to March 2011.
Software and tools used professionally
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