Charmine Camangyan

I am a customer service professional with nearly a decade of experience improving customer loyalty, retention, and upselling across telecom and retail contact centers.

At TTEC I served as the main point of contact for clients, resolved escalated issues, assisted customers with online orders, and provided technical troubleshooting to improve user experience and maintain satisfaction.

At Wipro and Convergys I handled account maintenance, billing and renewal inquiries, educated customers on billing and payment processing, maintained detailed records of interactions, and leveraged strong product knowledge to recommend solutions.

I am organized, accurate with data entry, and eager to learn new tools; I seek to join a collaborative team where I can contribute problem-solving skills, exceptional client support, and measurable improvements in retention and satisfaction.