EUFL EU

As a dedicated Customer Success Manager with over five years of experience, I specialize in account retention, technical enablement, and cross-functional collaboration across enterprise SaaS and consumer goods sectors. My proven track record includes driving over 100% year-over-year growth and increasing Customer Lifetime Value (CLV) by more than 25%. I am passionate about creating long-term customer value through data-driven insights and scalable enablement strategies.

In my current role at Kaseya, I manage a diverse portfolio of over 50 strategic Managed Service Providers and 100 mid-market accounts. I have successfully implemented proactive churn mitigation strategies and multi-year contract renewals, achieving significant business expansion. My technical expertise allows me to advise engineering teams on cybersecurity infrastructure, while my leadership in executive business reviews aligns infrastructure goals with compliance, driving adoption and customer satisfaction.

Previously, I have cultivated long-term relationships with enterprise accounts at Anheuser-Busch, delivering tailored solutions that improved client satisfaction and secured substantial annual revenue. My experience spans high-volume account management and strategic partnerships, where I have consistently optimized performance and driven engagement through innovative training programs and marketing campaigns.