Dmitry Epstein
@dmitryepstein
International Customer Success Manager growing B2B accounts through partnerships and retention.
IsraelWhat I'm looking for
I’m an International Customer Success and Account Management professional with more than 20 years of experience working with B2B clients across Europe, Asia, and North America. I’m known for strategic account management, distributor relations, customer retention, business development, and cross-cultural communication—building long-term partnerships and resolving complex customer issues.
In my current role, I managed international distributors and B2B customers globally, re-activating inactive accounts to recover approximately $400K in annual revenue and generating more than $600K in new annual sales. I reduced overdue payments by more than 30%, signed new distributors in France, Vietnam, and Russia, and coordinated cross-functional teams to resolve customer issues efficiently.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
DSI Dental Solutions
Jan 2024 - Present (2 years 5 months)
Managed international distributor and B2B customer relationships to drive retention and account growth, re-activating inactive accounts to recover ~$400K in annual revenue. Signed new distributors in France, Vietnam, and Russia, generated $600K+ in new annual sales, and reduced overdue payments by 30%+ through structured follow-up.
Sales & Marketing Manager
Fujifilm RUS
Jan 2013 - Jan 2023 (10 years)
Led strategic B2B customer relationships and international partnerships, generating €70M+ in total product sales and launching an industrial printing initiative adding ~€3M in annual turnover. Maintained key accounts during COVID-19 and 2022–2023 market disruptions while ensuring full receivables collection and stable customer relationships.
Education
Degrees, certifications, and relevant coursework
Graduate School of International Business (RANEPA)
MBA, International Business Management
Earned an MBA in International Business Management from the Graduate School of International Business (RANEPA) in Moscow.
Moscow University of Fine Chemical Technology
Master of Arts, Chemical Engineering
Earned an MA in Chemical Engineering (Honors) from Moscow University of Fine Chemical Technology.
Tech stack
Software and tools used professionally
Availability
Location
IsraelAuthorized to work in
Job categories
Skills
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