דניאל בר

@000379

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Experienced Technical Customer Success Manager with a passion for support.

Israel

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

With over 7 years of experience in customer service and support roles, I have honed my skills in providing top-quality technical support to cross-platform driver developers globally. My excellent communication skills, both written and verbal, allow me to connect with clients effectively, making me a natural educator who enjoys teaching and troubleshooting.

Currently, I serve as a Technical Customer Success Manager at WinDriver/Jungo, where I manage the post-sale process, ensuring client satisfaction through onboarding and implementation. My previous roles have equipped me with the ability to create professional content, monitor server issues, and provide technical support for thousands of users, showcasing my adaptability and commitment to excellence in customer service.

Experience

Work history, roles, and key accomplishments

Current

Technical Customer Success Manager

Current

WinDriver/Jungo

Jan 2022 - Present (3 years 5 months)

Providing top-tier support for global embedded companies and hardware manufacturers. Managing the post-sale process including onboarding and implementation, while also conducting pre-sale activities such as demos and webinars.

Customer Support Technical Support Onboarding Implementation Webinars Technical Documentation Client Management

Client Support and Operations Specialist

Capitalise.ai

Feb 2021 - Feb 2022 (1 year)

Provided technical support for thousands of retail traders globally, monitored Azure server issues, created professional content, and restructured the support center while reporting bugs.

Technical Support Azure Content Creation Bug Reporting Documentation

Client Support Specialist

Intercontinental Exchange (ICE)

Jan 2020 - Feb 2021 (1 year 1 month)

Delivered technical and data support for major financial players, served as the SME for product issues, performed demonstrations, and participated in project management.

Technical Support Product Demonstrations QA Project Management

Education

Degrees, certifications, and relevant coursework

Ben-Gurion University

Bachelor of Arts, Management and Philosophy

2014 - 2017

Studied Management and Philosophy, focusing on the intersection of business practices and philosophical thought, enhancing critical thinking and decision-making skills.

INT College

DevOps

Completed a year of DevOps training, gaining skills in software development and IT operations, focusing on automation and efficiency in software delivery.