Ethel Mwenga

I’m a results-driven Sales and Customer Service Professional, known for building strong client relationships through clear communication, negotiation, and consistent problem-solving. I deliver excellent customer experiences while staying focused on practical outcomes like retention and conversions.

In my customer-facing roles, I’ve supported internal and external customers, maintained and updated customer records, and communicated promotions and updates via email. I also developed a reputation for resolving customer and product issues effectively, helping drive consistently high customer satisfaction.

On the sales side, I’ve delivered sales presentations and product demonstrations, engaged clients to recommend suitable solutions, and strengthened client satisfaction and retention. I bring a strong administrative backbone as well—handling schedules, appointment bookings, organized filing systems, and Excel-based reporting.

Alongside my customer and sales work, I’m trained in modern web development (HTML, CSS, JavaScript, React, Responsive Web Design) and I’m building foundational skills in Python and AI fundamentals (2024–2026). My goal is to combine business insight with technical capability to contribute strongly in remote and international opportunities.