VDVuyokazi Delihlazo
@vuyokazidelihlazo
Results-oriented IT operations professional with customer service expertise.
South AfricaWhat I'm looking for
I am a results-oriented and adaptable IT operations professional with extensive experience in customer service, technical support, and administration. My expertise lies in implementing technology-based solutions that enhance business functionality and improve operational standards. I have a proven track record in managing help desk ticketing systems, providing phone and online support, and performing administrative duties.
Throughout my career, I have developed strong technical skills, including proficiency in operating systems such as Windows 10, 11, and 7, as well as networking technologies like LAN, WAN, and TCP/IP. My experience includes working with various ticket systems such as Spiceworks and Service-now, and I am adept at remote assistance tools like Zoom and SCCM. I am committed to delivering exceptional service and ensuring that technology is leveraged effectively to solve business challenges.
Experience
Work history, roles, and key accomplishments
Mystery Shopper/Evaluator
Ipsos
Jan 2024 - Present (1 year 5 months)
Conducted evaluations of retail stores by observing customer service, making purchases, and compiling detailed reports based on specific shopping instructions.
Facilitator
Azande Consultant
Feb 2022 - Aug 2023 (1 year 6 months)
Planned and prepared for learning facilitation, evaluated student progress, and managed classroom dynamics. Responsible for invigilating exams and ensuring a conducive learning environment in the computer lab.
IT Help Desk
Metrorail
Jul 2009 - Jul 2010 (1 year)
Managed internal calls and logged system issues while providing first-line support to users. Diagnosed IT problems, assigned calls to technicians, and produced reports on system incidents. Handled administrative duties including data capture and user password resets.
Education
Degrees, certifications, and relevant coursework
UAUniversity of South Africa
Diploma in IT, Information Technology
2020 - 2023
Completed a Diploma in IT with a focus on Software Development over a duration of three years.
Zwelitsha High School
High School Diploma, General Education
1999 - 2003
Completed Grade 12, acquiring foundational knowledge in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
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