Michelle Mkhombo

Responsible for configuring, updating, and supporting Windows 10 and 11, Microsoft 365 products, and company-specific applications. Provide end-user support for over 400 users, manage user access on Active Directory, and support network failover and VPN configurations.

Provided technical support, set up hardware, managed software in computers and networks, and troubleshot network issues. Responsible for testing new technologies and creating records of repairs.

Worked on designing and maintaining computer network connections, performing troubleshooting for system failures, and ensuring long-term efficiency of networks through identifying bottlenecks.

Provided technical support, maintained local networks, and connected users to printers. Responsible for installing software, updating Windows, and ensuring effective communication with users.

Network Technician (N+) certifies IT infrastructure skills for troubleshooting, configuring, and managing networks.

The Computer Technician (A+) certification is an entry-level IT certification that validates an individual's knowledge and skills in computer hardware, software, and troubleshooting.

Completed Computer Technician (A+) and Network Technician (N+) certifications, which validate knowledge and skills in computer hardware, software, and networking.

ICDL is an international qualification which enables people to demonstrate their competence in the use of computer applications.

Grade 12 marks the end of your basic education and serves as a bridge to higher education and future career prospects.