Open to opportunities

Ethel Mdlangathi

@ethelmdlangathi

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Qualified IT Operations Specialist with strong technical support skills.

South Africa

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What I'm looking for

I am looking for a role that allows me to grow my technical skills and contribute to team success.

I am Baphindile Ethel Mdlangathi, a qualified IT Operations Specialist with a strong background in technical support and IT management. My experience spans over several years, where I have honed my skills in troubleshooting, system maintenance, and providing exceptional customer service. I thrive in high-pressure environments and am adept at adapting to new challenges, ensuring that I contribute positively to the organizational brand.

Currently, I work as a Technical Support Analyst at Global Tech Solutions, where I provide technical support and troubleshooting for clients and internal teams. My previous role as an IT Senior Technician and Service Desk Team Leader at IT Ex Gratia allowed me to lead a team while managing IT systems and ensuring compliance with industry standards. I am passionate about technology and continuously seek opportunities to expand my skills and contribute to the success of my team and organization.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Analyst

Current

Global Tech Solutions

Jul 2024 - Present (10 months)

As a Technical Support Analyst, I provide technical support and troubleshooting for clients and internal teams, ensuring high customer satisfaction. My role includes running diagnostic programs, maintaining documentation, and collaborating with IT team members to improve processes and stay updated with technology trends.

Technical Support Troubleshooting Customer Satisfaction Documentation Collaboration Diagnostics Process Improvement Hardware Setup Software Configuration System Monitoring

IT Senior Technician/Service Desk Team Leader

IT Ex Gratia

Aug 2020 - Jul 2024 (3 years 11 months)

In my role as IT Senior Technician/Service Desk Team Leader, I was responsible for installing and maintaining IT systems, providing technical support, and ensuring compliance with policies. I also managed IT inventory and participated in IT projects to enhance system efficiency.