Open to opportunities

Chantelle Maila

@chantellemaila

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IT Support Specialist delivering customer-first technical and operations support.

South Africa

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What I'm looking for

I’m looking for an IT support role where I can use Microsoft 365, Windows 10 & 11, and remote support to solve end-user issues quickly. I want a customer-first team that values clear communication and continuous learning.

I’m an IT Support Specialist with experience in technical support, operations administration, customer service, sales, and business development. I’ve completed the National Certificate: Information Technology – Systems Support (NQF Level 5), building practical knowledge of Microsoft 365, Windows 10 & 11, end-user support, hardware troubleshooting, networking fundamentals, and remote support. I’m recognised for excellent communication, problem-solving, and a customer-first approach.

In my roles, I processed customer applications, resolved customer enquiries, and maintained operational records while supporting day-to-day administration. I’ve also supported community outreach as a Volunteer Community Support Assistant through computer assistance and digital support, youth mentoring programmes, and community engagement. From call handling to hardware and software support, I bring a practical, service-driven mindset to every ticket and task.

Experience

Work history, roles, and key accomplishments

Current

Volunteer Community Support Assistant

Current

Dimphonyana Tsa Lapeng

Jan 2016 - Present (10 years 6 months)

Supported community outreach initiatives through computer assistance and digital support. Helped with youth mentoring programmes and community engagement/event support.

Digital Support Computer Assistance Youth Mentoring Community Outreach Community Engagement Event Support

Operations Administrator

Clear Access

Jan 2023 - Jan 2024 (1 year)

Processed customer applications and resolved customer enquiries while maintaining operational records. Supported day-to-day administration to help keep operations running smoothly.

Sales Consultant

Marvala Switzerland

Jan 2020 - Jan 2023 (3 years)

Worked as a sales consultant, achieving sales targets and building customer relationships. Handled customer enquiries professionally and supported ongoing customer engagement.

Sales Targets Customer Service

Call Centre Agent

Namola

Jan 2018 - Jan 2020 (2 years)

Conducted outbound customer calls and validated customer leads to support customer service and operations administration. Delivered customer support and handled administrative tasks.

Outbound Calling Lead Generation Customer Support Customer Service Administration

Education

Degrees, certifications, and relevant coursework

APEXU Academy

National Certificate (NQF Level 5), Information Technology – Systems Support

2025 - 2026

Completed the National Certificate: Information Technology – Systems Support (NQF Level 5), with practical experience in Microsoft 365 and Windows end-user support, hardware troubleshooting, networking fundamentals, and remote support.