Ethel Largo
@ethellargo
Dedicated Real-time Specialist with expertise in customer service.
What I'm looking for
Hello, I am Ethel Largo, a dedicated Real-time Specialist and Customer Service Representative with extensive experience in optimizing staffing and monitoring productivity. My journey began at Comcast/Xfinity, where I honed my skills in delivering exceptional service and driving positive outcomes for clients. I have a strong analytical mindset, allowing me to effectively utilize tools like Tymeshift and ZenDesk to enhance operational efficiency.
Throughout my career, I have demonstrated a commitment to continuous improvement and operational excellence. My role as a Merchant Support Specialist at Booth & Partners involved managing order processes across various e-commerce platforms, ensuring timely fulfillment, and providing technical assistance to merchants. I take pride in my ability to streamline operations and enhance customer satisfaction, which has been a driving force in my professional journey.
With a Bachelor's degree in Management Economics from Bulacan State University, I possess a solid educational foundation that complements my practical experience. I am passionate about real estate and have successfully closed sales in my brief stint in the industry. I am eager to leverage my skills and experiences to contribute to a dynamic team focused on delivering outstanding service and achieving business goals.
Experience
Work history, roles, and key accomplishments
Merchant Support Specialist
BOOTH & PARTNERS
Jun 2020 - Feb 2022 (1 year 8 months)
In my role as a Merchant Support Specialist, I managed order updates and resolved delivery issues for merchants on platforms like Shopify and Amazon, ensuring customer satisfaction and seamless store integration.
Sales Lead
901 HOME CASH OFFER
Oct 2021 - Nov 2021 (1 month)
In a brief but impactful role as a Sales Lead, I successfully closed three real estate sales in my first month, showcasing my ability to connect with clients and negotiate effectively.
Billing Executive
FOUNDERVER
Nov 2017 - May 2020 (2 years 6 months)
As a Billing Executive, I focused on delivering exceptional customer service and retention, exceeding sales targets through effective communication and providing technical support for billing inquiries.
Real-Time Analyst
BOOTH & PARTNERS
Mar 2013 - Jan 2017 (3 years 10 months)
As a Real-Time Analyst, I ensured effective staffing, scheduling, and monitoring of agents' productivity using Tymeshift and ZenDesk. I analyzed real-time data to optimize performance and enhance customer interactions.
Education
Degrees, certifications, and relevant coursework
Bulacan State University
Bachelor of Science, Management Economics
2013 - 2017
Highly analytical and detail-oriented professional with a keen ability to monitor, analyze, schedule, ensure enough staffing and optimize real-time operations.
Sta. Lucia National High School
High School Diploma
2009 - 2013
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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