Open to opportunities

Ethan Spann

@ethanspann

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Seasoned professional with 11 years of diverse experience

United States

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What I'm looking for

Seeking an Account Manager position where I can leverage my relationship-building and strategic project management skills to drive new business development and maintain high levels of client satisfaction.

As a seasoned professional with 11 years of diverse experience, I have developed a strong background in managing client relationships, driving new business development, and executing strategic project management. My most recent role as an Account Manager at Language Testing International has given me the opportunity to hone my skills in resolving issues, maintaining client satisfaction, and conducting over 250 onboarding webinars.

Throughout my career, I have demonstrated my ability to cultivate relationships with prospective educational partners, expand client networks, and formulate comprehensive project strategies. My experience as a Teacher/Advisor at Capital Preparatory School has also given me a unique perspective on developing comprehensive mindfulness programs and integrating Social Emotional Learning (SEL) practices across organizations.

I am now seeking to leverage my relationship-building and strategic project management skills in an Account Manager position, where I can continue to drive new business development and maintain high levels of client satisfaction.

Experience

Work history, roles, and key accomplishments

Account Manager

Language Testing International

Jan 2022 - Apr 2023 (1 year 3 months)

Managed client relationships and drove new business development, resolving project and sales-related issues efficiently and conducting over 250 client onboarding webinars.

Account Management Client Relationship Management Sales Project Management Webinars

Relationship Advisor

Varsity Tutors

Jun 2021 - Dec 2021 (6 months)

Cultivated relationships with prospective educational partners, expanding the client network through strategic outreach and engagement.

Relationship Building Client Management Strategic Outreach Project Strategy

Teacher/Advisor

Capital Preparatory School

Apr 2019 - Aug 2021 (2 years 4 months)

Developed comprehensive mindfulness programs incorporating team-building activities, yoga, critical thinking, and meditation to support diverse client needs.

Team Building Critical Thinking Meditation

English Teacher

Shenzhen International School

Nov 2017 - Dec 2018 (1 year 1 month)

Developed and implemented project-based learning curricula, enhancing student engagement through the seamless integration of English language skills with interdisciplinary subjects.

English Language Interdisciplinary Subjects

Guest Relations Manager

Jumeirah Beach Hotel - Cove Beach

Sep 2016 - Mar 2017 (6 months)

Managed guest relations by efficiently addressing requests and resolving complaints, serving as the initial point of contact among Food & Beverage, Reservations, and Front Office.

Reserving Front

Assistant Guest Services Manager

The H Hotel - OKKU

Mar 2015 - May 2016 (1 year 2 months)

Developed action plans in conjunction with the corporate training department to enhance guest satisfaction, resulting in measurable improvements in service delivery.

Service Delivery Corporate Training

VIP Host

Le Royal Meridien - Zengo

Apr 2014 - Mar 2015 (11 months)

Resolved guest complaints efficiently, prioritizing satisfaction and upholding the establishment's service standards.

English Teacher

Naiqin Education

Apr 2012 - Apr 2014 (1 year 11 months)

Developed and implemented engaging lesson plans tailored to accommodate different learning styles and abilities, ensuring the adaptability of instructional resources to enhance student learning outcomes.

Lesson planning