MRMario Reynolds
@marioreynolds
Dynamic professional with 12 years of customer success experience.
United StatesWhat I'm looking for
I am a dynamic professional with over 12 years of experience in customer success and account management. Currently excelling as an Account Manager and Premium Service Specialist at Classwallet, I have a proven track record in client relationship management and stakeholder engagement. My expertise in project management and risk assessment has enabled me to enhance service delivery and identify upsell opportunities effectively.
Throughout my career, I have successfully directed project scopes, timelines, and deliverables to align with client expectations, achieving a high retention rate. My role involves conducting stakeholder engagement sessions and performing regular project evaluations to assess potential risks and implement corrective actions. I take pride in my ability to coordinate resources and ensure seamless client enrollment, which has contributed to the successful implementation of large-scale state programs valued at $114 million.
With strong skills in communication, problem-solving, and data analysis, I am dedicated to improving client satisfaction and driving business growth. I am currently pursuing my PMP certification to further enhance my project management capabilities and continue delivering exceptional results for my clients.
Experience
Work history, roles, and key accomplishments
Account Manager
Classwallet
Oct 2022 - Present (2 years 7 months)
As an Account Manager and Premium Service Specialist, I direct project scope, timelines, and deliverables to meet client expectations, achieving high retention rates and proactive risk management. I engage stakeholders to enhance service delivery and identify upsell opportunities, contributing to large-scale state programs valued at $114 million.
Account Manager
Classwallet
Oct 2022 - Present (2 years 7 months)
As an Account Manager and Premium Service Specialist, I direct project scope, timelines, and deliverables to align with client expectations, achieving a high retention rate. I conduct stakeholder engagement sessions to enhance service delivery and identify upsell opportunities, contributing to the successful implementation of large-scale state programs valued at $114 million.
Family Services Specialist
Early Learning Coalition Of Broward County
Nov 2019 - Oct 2022 (2 years 11 months)
In my role as a Family Services Specialist, I conducted needs assessments to establish program eligibility and coordinated resources for client enrollment. I maintained case documentation to monitor performance metrics and served as the primary contact for stakeholders, ensuring compliance and resolving conflicts.
Customer Service Specialist
Vacation Village Resorts/ The Berkley Group Inc.
Sep 2015 - Jul 2019 (3 years 10 months)
As a Customer Service Specialist, I retained accounts by developing tailored solutions to address potential cancellations. I managed high-value travel projects for VIP clients, ensuring detailed planning and efficient resource allocation, while coordinating customer service initiatives to enhance process efficiency and customer satisfaction.
Family Services Specialist
Early Learning Coalition Of Broward County
Nov 2019 - Oct 2022 (2 years 11 months)
In my role as a Family Services Specialist, I conducted needs assessments to establish eligibility for programs and coordinated resources for client enrollment. I maintained case documentation to monitor performance metrics and served as the primary contact for stakeholders to improve resource alignment and resolve conflicts.
Customer Service Specialist
Vacation Village Resorts/ The Berkley Group Inc.
Sep 2015 - Jul 2019 (3 years 10 months)
As a Customer Service Specialist, I retained accounts by developing tailored solutions to prevent cancellations and managed high-value travel projects for VIP clients. I coordinated customer service initiatives across multiple platforms to enhance efficiency and boost customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Project Management Academy
PMP Certification Training, Project Management
Currently enrolled in PMP Certification Training to enhance project management skills and obtain Project Management Professional (PMP) certification.
Coral Glades High School
Diploma, General Education
2005 - 2009
Completed high school education with a focus on foundational academic skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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