Open to opportunities

Dennis Kelsch

@denniskelsch

Message

Customer-focused account manager driving retention and onboarding success.

United States

Message

What I'm looking for

I seek a remote, retention-focused role at a mission-aligned organization where I can lead onboarding, deepen client relationships, and drive renewals through clear communication and collaborative, non‑pressured engagement.

I am an experienced Customer Account Manager specializing in onboarding, retention, and long-term client relationships across SaaS and education-adjacent platforms. I build trust through clear communication, stakeholder engagement, and relationship-based service to help clients realize value without high-pressure sales tactics.

My background includes leading institutional onboarding, maintaining detailed CRM and usage tracking, supporting renewals, and running remote freelance proofreading/editing engagements. I seek a remote, retention-focused role with a mission-aligned organization where I can apply my client-facing, training, and cross-functional collaboration skills.

Experience

Work history, roles, and key accomplishments

Current

Freelance Proofreader

Current

Polished Pages

Jan 2024 - Present (2 years 1 month)

Provide remote proofreading and editing services to improve clarity and accuracy, managing client relationships and deadlines to deliver consistent high-quality work.

Editing Proofreading Client Communication Time Management Remote Collaboration Quality Assurance

Regional Partnership Manager

Various Education & Learning Organizations

Jan 2009 - Jan 2024 (15 years)

Served as primary contact for institutional and enterprise clients, led onboarding and engagement to drive adoption and retention, and maintained CRM records and success plans to support renewals.

& Customer Success Onboarding Account Management CRM Retention Cross Functional Collaboration

Franchise Owner

Young Rembrandts

Jan 2006 - Jan 2009 (3 years)

Founded and managed an after-school arts program, hired and trained part-time instructors, and developed communications to promote the program and engage stakeholders.

Operations Management Hiring Program Development Marketing Communications Stakeholder Engagement

ESL Instructor

International Center for American English

Delivered ESL instruction and individualized support to adult and international learners, adapting communication for diverse cultural and language backgrounds to improve learning outcomes.

ESL Curriculum Adaptation Cross Cultural Communication Facilitation Student Support