Ethan Chan

Founded and led a software studio delivering custom web/mobile applications and AI/ML solutions, including system integration and automation. Directed end-to-end delivery across ideation, development, deployment, and post-launch optimization for industries spanning IoT, logistics, telecoms, healthcare, finance, and retail.

Led COO operations and delivery execution for IoT and tower monitoring solutions, overseeing real-time visibility and predictive maintenance capabilities. Drove regional execution across Malaysia and Indonesia, building operational strategy and digital transformation initiatives including TMS, OSS/BSS integration, and GIS-enabled solutions.

Managed 3 regional offices (Malaysia, Thailand, Indonesia) and guided company strategy for smart city programs serving government and public sector clients. Led business analysis, large-scale project management, government and corporate relationships, and channel partner growth while overseeing integrated solutions spanning ERP, IoT, smart metering, BIM, and digital twins.

Directed sales and technical engagement for manufacturing ERP and warehouse management solutions across Asia markets, including Vietnam and Thailand. Expanded channel partnerships and supported product improvement through collaboration with R&D, including planning and delivery of interactive warehouse/production platforms with 3D visualization.

Established deal qualification criteria and conducted sales checkpoints to mature deal content and support revenue delivery. Implemented sales and marketing strategic goals, led sales teams for telecom/IP offerings with distribution partners, and drove hiring, training, and continuous development of sales leadership.

Managed telephony channel business partners and end-client expectations while delivering solution proposals for CRM/ERP and contact center offerings. Grew sales through existing and new clients and supported top management in developing and executing sales plans.

Provided customer support for Motorola 2-way radio, repeater, trunking, and mobile radio systems, including troubleshooting and repair of radio circuit boards. Analyzed radio frequency behavior and produced findings through reporting to support system reliability.

Bachelor of Engineering in Electronics & Electrical Engineering at the University of Sunderland (2008–2011).

Business Diploma in Electronics Engineering at Tunku Abdul Rahman College (2002–2005).