Syed Kazim Raza
@syedkazimraza
I build scalable operations, customer experience, and P&L performance across multi-country businesses.
MalaysiaWhat I'm looking for
At Melur Teratai, I own P&L across three-plus sites, build real-time KPI infrastructure, and lead technology integrations, launches, and platform builds that support expansion. I grew a new business unit from roughly RM30K monthly to a RM125K–200K run rate, with every new site reaching break-even within six months.
I build the operating systems behind growth: SOPs, onboarding, performance frameworks, customer support, and AI-enabled reporting. I cut staff turnover to under 15%, reduced manual reporting by about 40%, and built support operations handling 220+ weekly tickets while sustaining 96.4% CSAT and +78 NPS.
Previously, I led market entry across Qatar, Oman, Sri Lanka, and Saudi Arabia at One World Communications, growing regional revenue from $11M to $20M. At Petronas Carigali Iraq Holding, I built financial models and dashboards for RM10M–50M projects, improving forecast accuracy to 95% and accelerating board reporting.
Experience
Work history, roles, and key accomplishments
Director of Operations
Melur Teratai Sdn Bhd
Jan 2016 - Present (10 years 8 months)
Owned full P&L across multiple sites, built KPI infrastructure, and led technology integrations and new-site launches. Applied AI and RPA to automate reporting and built customer support from zero, achieving high CSAT and NPS.
Principal Analyst
TAGC SUBC PCIHBV (Petronas Carigali Iraq Holding)
May 2011 - Dec 2015 (4 years 7 months)
Built financial models and performance dashboards for large-scale projects, improved forecast accuracy, and identified cost savings through portfolio-wide analysis.
Operations Core Manager
One World Communications Inc.
Feb 2009 - May 2011 (2 years 3 months)
Led market entry into multiple countries, grew regional revenue by 82%, and built a multinational team. Managed key client relationships and reduced administrative costs.
Assistant Regional Lead
Nippon Group
Jan 2008 - Dec 2009 (1 year 11 months)
Managed regional operations and coordination for the group.
Project Associate
UNICEF
Jan 2008 - Dec 2008 (11 months)
Supported field operations and programme coordination in Sub-Saharan Africa.
Brand Ambassador
Represented the brand in hospitality, loyalty, and executive relations across Malaysia and Singapore.
Education
Degrees, certifications, and relevant coursework
Diploma
Diploma, Project Management
Diploma in Project Management with focus on Programme Governance & Delivery.
Diploma
Diploma, Financial Management
Diploma in Financial Management with focus on Financial Planning & Analysis.
Chartered Management Institute
Advanced AI Governance: Operationalizing AI Controls & Continuous Monitoring, AI Governance
Completed Advanced AI Governance: Operationalizing AI Controls & Continuous Monitoring.
ACCA
ACCA (Part Qualified), Accountancy
Part qualified in Chartered Financial Accountancy.
Microsoft
AI for Organizational Leaders, Artificial Intelligence
Completed the AI for Organizational Leaders course.
Bachelor's Degree
Bachelor's Degree, Business Economics
Bachelor's degree in Business Economics.
Content Marketing Institute
Digital Marketing Professional Certificate, Digital Marketing
Earned the Digital Marketing Professional Certificate.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Philippines
Pakistan
Indonesia
United Arab EmiratesSalary expectations
Job categories
Skills
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