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Peng-Piaw Foong

@ppfoong

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Seasoned IT professional with years of experience in project management, operations management, etc.

Malaysia

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What I'm looking for

Project management
Operations management
Service delivery management
Vendors management
Application development team management
Digital transformation
Business strategy
E-business consultancy
Solution architecturing
ICT advisory
Strategic planning
Pre-sales technical consultancy
Cybersecurity

MBOT registered Graduate Technologist (IT field) with an MBA master degree, with good acumen in business-technology alignment and integration.

Experts Exchange certified Master Level Expert in Linux and MySQL.

Certified: ITIL 3 & 4 foundation, PRINCE2 foundation, PRINCE2 practitioner

Author of several books in ICT subjects and Online Stock Investment.

Led web application development team in winning AIPA award and finalist in APICTA award.

LinkedIn profile: https://www.linkedin.com/in/ppfoong/

GitHub profile and source code repositories: https://github.com/ppfoong

Experience

Work history, roles, and key accomplishments

Current

Service delivery manager

Current

TTMS

Dec 2021 - Present (3 years 6 months)

- Managing 2nd level and 3rd level CI/CD technical service teams for affiliates in 20+ countries across Asia-Pacific region
- Stakeholders relationship management
- Service level monitoring and management
- Risk management, prevention and mitigation
- Continuous service improvement
- Coordination for the major upgrade preparation, transition, implementation and system migration

Communication Skills Project Management Salesforce Problem Solving Customer Service Stakeholder Management Cross Functional Collaboration

Head of Technology Solutions & Services

Godell Group of Companies

Jan 2021 - Nov 2021 (10 months)

* Resolved system performance issue that had troubled the company for more than 1 year, by troubleshooting the root cause and tweaking and optimizing the backend database system.
* Resolved various API integration issues that had troubled the company for months, by troubleshooting the root cause and proposed for workable solution.
* Resolved several IoT integration issues.
* Evaluate vendors for

Vendor Management Vendor Agreements Cross Functional Team Management IT Operations IoT Web Applications Solution Architecture

Project Manager

Selangor Information Technology & e-Commerce Council (SITEC)

Jan 2019 - Dec 2020 (1 year 11 months)

Person in charge and main liaison for international multi-vendor / multi-party projects. Tasked for proposal preparation, tendering process, project stakeholder management, project planning & management for various project initiatives.

Communication Skills Project Manager Cross Functional Partnership Cross Functional Projects Cross Functional Collaboration Cross Functional Stakeholder Management

Managing Consultant – Projects

CMG group of companies

Jan 2012 - Dec 2018 (6 years 11 months)

• Role: Head of PMO
o Project: turnkey solution for nationwide pharmacy system
o Implementation sites: 1300++ facilities across Malaysia (government hospitals, clinics and pharmacy distribution sites)
• Role: Project Assurance
o Project: GST implementation for KTM
• Role: Project Manager
o Project: ERP and billing system enhancement
• Role: Subject Matter Expert
o Project: government project

Project Management Cross Functional Projects Cross Functional Partnership Cross Functional Collaboration Cross Functional Team Management Cross Functional Stakeholder Management

Operations Manager

CMG group of companies

Jan 2011 - Jan 2012 (1 year)

• Tasked to take over a dormant company, and to setup new business unit from ground up.
• Recruited initial work force, initiated office policies and procedures with reference to ISO 9001 standard.
• Analysed technology trend, and proposed new business model of smart mobile computing targeting to Android and iOS devices, with cloud backend service powered by VMWare vCloud PaaS service...

Operations IT Operations Lean Startup Startups Mobile Apps SaaS Tech R&D Team Product Team Team Management

Center Manager – Center of Excellence

CMG group of companies

Jun 2010 - Dec 2010 (6 months)

• Promoted from previous role to take over this position in the Open Source Competency Center (OSCC) of MAMPU, Prime Minister Department of Malaysia.
• Managed the overall operations of OSCC, including a datacenter and 5 functional divisions (R&D, application support, marketing, collaboration & strategic partnership and training & certification).
• Strategic and operational planning.

Open Source Open Source Projects Open Source Practices Open Source Ecosystems Operations Management Strategic Planning

Software Development and Support Manager

CMG group of companies

Jan 2007 - Jun 2010 (3 years 5 months)

• Managed the software development and application support team in R&D and application development of open source software in OSCC. The LAMP platform with 3-tier architecture is used.
• Formulated several open source guidelines, standards, policies and procedures for the government of Malaysia.
• Performed division strategic planning, operations planning, project management, resource management...

Team Management Web Applications Policy Writing SVN (Subversion)Linux PHP MySQL Stakeholder Management Project Management

IT Manager

Lo Hong Ka group of companies

Jan 2003 - Jan 2007 (4 years)

• Employed to take over a failing POS project, dropped the vendor, setup in-house development team after deliberate feasibility studies between outsourcing and insourcing, and successfully developed and implemented the Retail Management System (RMS) for the group using LAMP platform, riding on Smarty and ezSQL engine.
• Managed all the MIS functions in Malaysia, Singapore, Hong Kong and Taiwan.