MW User

Managed the launch and establishment of multiple BPO sites, overseeing processes from planning to operational readiness. Directed daily operations, enhancing performance and reducing costs while leading workforce planning initiatives to optimize resource utilization.

Led a regional team across SEA markets, overseeing operations, quality assurance, and training. Drove service delivery enhancements and supported new market launches while managing recruitment and onboarding initiatives.

Led a team of Account Managers, optimizing performance through KPI management and effective coaching. Developed strategies to enhance sales performance and managed recruitment processes to strengthen the team.

Ensured call quality through thorough analysis and feedback, supervising a team to align with quality standards. Conducted training and provided coaching to enhance performance and service delivery.

Managed upper mass market clients in China and Taiwan, optimizing Google Ads for business growth. Developed personalized campaigns and engaged in strategic discussions to drive client success.

Promoted pharmaceutical products to doctors and pharmacists, increasing market awareness and engagement. Analyzed sales performance to drive improvements and consistently exceeded sales targets.

Launched initiatives to promote local entrepreneurship, managing sales efforts and client relationships. Achieved top sales performance through effective campaign management and client engagement.

Developed and executed marketing campaigns, enhancing brand visibility and engagement. Managed event planning and social media logistics to optimize operational efficiency.

Executed marketing campaigns and managed promotional materials. Coordinated events and managed budgets to optimize marketing expenditures and enhance campaign performance.