Nelly Okenwa

I am a detail-oriented customer service professional with a strong background in administrative support and sales. My experience spans various roles where I have consistently delivered exceptional service, resolved inquiries, and ensured customer satisfaction in fast-paced environments. I pride myself on aligning business objectives with comprehensive administrative strategies to maximize operational impact and boost productivity.

In my recent role as an Account Coordinator at Aspen Field Services, I acted as the primary point of contact for client accounts, successfully addressing inquiries and maintaining strong relationships. I streamlined account workflows, achieving a 25% reduction in turnaround times, and played a key role in securing client renewals with a retention rate of 15%. My ability to develop customized solutions has resulted in increased client satisfaction scores, showcasing my commitment to delivering high-quality customer support.

Throughout my career, I have collaborated with cross-functional teams to enhance efficiency and drive decision-making through market research and analysis. My proactive approach in managing client information and optimizing processes has consistently led to improved operational outcomes. I am dedicated to fostering a positive work environment and achieving collective goals, making me a valuable asset to any organization.