Open to opportunities

Esther Shonde

@esthershonde

Message

I improve customer experiences and executive operations across banking and corporate teams.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, executive assistance, virtual assistance, or administrative role where I can coordinate operations, resolve customer issues, manage priorities, and deliver excellent client experiences in a fast-paced remote or hybrid environment.

I'm currently supporting the Managing Director at Amadeus Marketing Ltd, managing 20+ weekly meetings, travel schedules, appointments, confidential records, vendors, and company events. I improved task follow-up and deadline tracking, contributing to a 30% increase in timely completion of executive and departmental deliverables.

Previously, I resolved 80+ weekly customer support tickets at Kuda Microfinance Bank and helped reduce response turnaround time by 20%. At First Bank Nigeria Limited, I exceeded monthly sales targets by 15% and supported a 20% increase in digital banking product subscriptions through customer onboarding and sales support.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant to the MD

Current

Amadeus Marketing Ltd

Aug 2024 - Present (2 years)

Managed 20+ weekly executive meetings, travel schedules, and appointments, ensuring seamless daily operations and improved time management efficiency. Improved task follow-up and deadline tracking processes, contributing to a 30% increase in timely completion of executive and departmental deliverables.

Calendar Management Travel Coordination Meeting Coordination Time Management Multitasking Confidentiality Vendor Management Procurement Administrative Support

Contact Center Agent / Customer Support Specialist

Kuda Microfinance Bank

Jun 2022 - Jul 2024 (2 years 1 month)

Managed and resolved 80+ customer support tickets weekly across phone, email, and chat channels while maintaining high customer satisfaction ratings. Collaborated with compliance and operations teams to improve customer experience processes, helping reduce response turnaround time by 20%.

Customer Support Ticketing Systems Problem Solving Compliance Operations CRM Data Entry Digital Banking

Digital Product Sales Executive / Customer Support Executive

First Bank Nigeria Limited

Feb 2019 - Jun 2022 (3 years 4 months)

Consistently exceeded monthly sales targets by 15% through effective customer engagement, relationship management, and product presentations. Contributed to a 20% increase in digital banking product subscriptions through proactive customer onboarding and sales support initiatives.

Sales Customer Relationship Management Product Presentations Onboarding Reporting Market Research Customer Engagement Digital Banking