Open to opportunities

Esther Oyegbola

@estheroyegbola

I’m a customer-focused professional with hands-on experience in customer service, sales, and administrative support. I’m skilled in communicating with

Nigeria

Message

What I'm looking for

I'm seeking remote or on-site opportunities where I can strengthen operations, improve customer satisfaction, support business growth, and contribute through process improvement, client relationship management, and digital collaboration.

At Firmus Microfinance Bank, I develop growth strategies, build customer relationships, and drive deposit mobilization and loan portfolio growth. I increased deposit mobilization and loan uptake by over 35% while consistently exceeding monthly targets.

Previously at FCMB, I supported customers across banking channels, managed onboarding and KYC documentation, resolved complaints, and cross-sold financial products. I also contributed to stronger customer relationships and increased branch revenue through personalized advisory.

Across banking, customer support, administration, and product marketing, I bring experience in CRM management, reporting, documentation, scheduling, sales, and process improvement. I'm focused on delivering operational excellence, customer satisfaction, and business growth in remote or on-site environments.

Experience

Work history, roles, and key accomplishments

Current

Business Growth Officer

Current

Firmus Microfinance Bank

Feb 2025 - Present (1 year 7 months)

Develops and executes business development strategies to achieve growth targets, drives deposit mobilization and loan portfolio growth, and maintains customer relationships. Achieved over 35% increase in deposit mobilization and loan uptake.

Business Development Customer Relationship Management CRM Financial Services Reporting Field Marketing Cross Selling Customer Service

Service Advisor / Customer Experience Officer

First City Monument Bank (FCMB)

Jan 2023 - Jan 2025 (2 years)

Delivered exceptional customer service across banking channels, managed customer onboarding and KYC documentation, and resolved complaints promptly. Expanded customer relationships through personalized financial advisory and increased branch revenue via cross-selling.

Customer Service KYC Compliance Cross Selling Financial Advisory Complaint Resolution Banking Operations

Administrative Officer

Ministry of Culture and Tourism

Feb 2022 - Feb 2023 (1 year)

Managed day-to-day administrative operations, coordinated office activities, prepared reports and official documents, and scheduled meetings. Managed filing systems and confidential records.

Administrative Management Calendar Management Documentation Preparation Record keeping HR Support Travel Coordination

Customer Care Representative (Trainee)

Ison Xperiences

Feb 2021 - Aug 2021 (6 months)

Provided inbound customer support for MTN customers, resolved inquiries via phone, and maintained customer interaction records. Collaborated with team members to improve service delivery.

Customer Support CRM Call Handling Service Level Agreements Teamwork

Product Marketing Officer

Right Price Limited

Feb 2017 - Dec 2019 (2 years 10 months)

Generated qualified business leads, managed the complete sales cycle, conducted market research, and developed marketing campaigns. Built long-term customer relationships and achieved monthly sales targets.

Lead Generation Sales Cycle Management Market Research Marketing Campaigns Presentation Skills Customer Relationship Management