At Kuda Technologies (Kuda Microfinance Bank), I supported customers through live chat, email, and social media. I resolved complex issues, followed CBN guidelines, and shared recurring customer pain points to contribute to service and process improvements.
At Fina Trust Microfinance Bank (Branch), I led branch operations across administration, HR, finance, and customer service. I streamlined workflows and strengthened internal controls and compliance under BOFIA.
At Fina Trust Microfinance Bank (Head Office), I managed loan disbursement processes and reviewed credit documentation for accuracy and regulatory compliance. I also identified irregularities and supported loan restructuring and refinancing.
Earlier at Fina Trust Microfinance Bank, I acquired clients, maintained customer relationships, and assessed creditworthiness through verification, site visits, and financial analysis. I hold a B.Sc. in Business Administration and certifications in SQL for Data Analysis, Credit Management, and Business Intelligence & Data Analytics.
