OLUWATOYIN Omo_Enabulele
@oluwatoyinomo_enabul
I improve customer success and banking operations through adoption, compliance, and faster issue resolution.
NigeriaWhat I'm looking for
At First Bank of Nigeria, I lead customer success and service delivery for internal enterprise stakeholders in a CBN-regulated banking environment.
I coordinate onboarding and training for new banking systems, products, and compliance standards, helping achieve 100% adoption for 50+ staff. I also introduced an escalation workflow that reduced complaint resolution time by 35%.
Across First Bank, Access Bank, and Omega Savings & Loans, I’ve managed confidential financial data, reporting, reconciliations, and compliance processes with a focus on accurate, audit-ready service delivery.
Experience
Work history, roles, and key accomplishments
Operations Team Lead - Customer Success & Service Delivery
First Bank of Nigeria Ltd
Jan 2013 - Present (13 years 8 months)
Serve as primary point of contact for internal enterprise stakeholders, managing communication and executive reporting. Owned post-onboarding follow-up and adoption, reducing complaint resolution time by 35% and maintaining 99.5% accuracy on confidential financial data.
Transaction Officer - Client Support & Compliance
Access Bank Plc
Mar 2012 - Oct 2013 (1 year 7 months)
Managed confidential financial records and client documentation, ensuring seamless operations between departments. Provided direct support on compliance and transaction approvals, maintaining audit-ready reporting and service standards.
Cashier / Operations Support
Omega Savings & Loans
Oct 2009 - Nov 2011 (2 years 1 month)
Maintained accurate financial reconciliation reports and ensured strict adherence to compliance and audit protocols.
Education
Degrees, certifications, and relevant coursework
University of Lagos
B.Sc., Business Administration
2012 - 2019
Pursued a Bachelor of Science in Business Administration, gaining a strong foundation in business principles and management.
Federal Polytechnic Ado-Ekiti
OND, Civil Engineering
2007 - 2009
Completed an Ordinary National Diploma in Civil Engineering, acquiring technical knowledge and practical skills in the field.
CBN
CBN AML/CFT Compliance Training, Compliance
Completed the CBN AML/CFT Compliance Training, earning certification in anti-money laundering and counter-terrorism financing compliance.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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