Open to opportunities

Anngillian Ndwiga

@anngillianndwiga

Message

Operations and executive support specialist delivering clean, reconciled business operations remotely.

Kenya

Message

What I'm looking for

I’m looking for fully remote roles where I can run clean operations, provide executive support, and own financial reconciliation end-to-end—flagging issues early, building SOPs, and keeping leadership with real-time reporting and reliable follow-ups.

I’m an Operations VA and Executive Support Specialist with 5+ years running operations, executive support, and financial reconciliation for a group of B2B businesses under one ownership. I manage invoicing and account reconciliation across 40+ client accounts, issuing 2,500+ invoices and tracking KES 100M+ in billed revenue since 2020. I’m a Certified Salesforce Administrator and I build SOPs that keep teams consistent without hand-holding.

I work independently, flag issues early, and keep things clean—especially through structured documentation and real-time reporting. I also support leadership with email and calendar management, travel planning and logistics, correspondence via email and WhatsApp, and contractor/vendor coordination to keep order fulfilment and follow-ups moving.

Experience

Work history, roles, and key accomplishments

Current

Operations VA & Executive Support

Current

HomeChoice Depot, Bar Bestie and Fernwood

Oct 2020 - Present (5 years 9 months)

Oversaw multi-entity operations and executive support across HomeChoice Depot, Bar Bestie, and Fernwood, including financial administration, invoicing, and reconciliations. Managed 40+ B2B client accounts (2,500+ invoices; KES 100M+ billed revenue) and built SOPs and internal reporting for leadership.

Executive Support Travel Logistics Multi Entity Operations Financial administration Account Reconciliation Invoicing Payment Tracking Expense Management SOP Development Financial Reporting Zoho Books Quickbooks Salesforce GoHighLevel Google Workspace

Current

Operations VA and Executive Support

Current

HomeChoice Depot, Bar Bestie & Fernwood

Oct 2020 - Present (5 years 9 months)

Run day-to-day operations and provide executive support across a multi-entity ownership group, managing invoices, reconciliations, and leadership reporting. Built SOPs and operational templates, coordinated contractors/vendors, and supported client account management.

Executive Support Light Project Management Stakeholder Communication Invoicing Account Reconciliation Zoho Books Quickbooks SOP Development Process documentation Workflow Management Client Account Management Salesforce Administration GoHighLevel Google Workspace Zapier

Operations Associate and AI Data Trainer

Invisible Technologies

Sep 2023 - Sep 2025 (2 years)

Provided client-facing data entry and operational support across concurrent projects, delivering accurate work to deadline. Advanced into AI data training and annotation by evaluating and annotating 5,000+ finance-related AI responses and producing structured feedback reports for QA.

Data Entry Operational Support AI Data Annotation Data Labeling AI Response Evaluation Quality Assurance

Operations Associate & AI Trainer

Invisible Technologies

Sep 2023 - Sep 2025 (2 years)

Provided remote operational support and progressed into AI data training and annotation. Evaluated and annotated 5,000+ finance-related AI responses and produced structured written feedback for quality assurance standards.

Data Entry Operational Support AI Data Training Data Annotation AI Response Evaluation Structured Feedback

Operations Manager

OnePan Kitchen

May 2021 - Dec 2022 (1 year 7 months)

Managed daily food-business operations including scheduling and vendor coordination. Handled complaint resolution and staff management for a 15-person team and maintained a 90% repeat customer rate using operational shift documentation.

Operations Management Scheduling Vendor coordination Complaint Resolution Staff Management Shift Documentation Customer Relationship Management