ESTHER ISAAC

I am a dedicated customer service professional with over 4 years of experience providing exceptional support across various industries. My expertise lies in customer relations, building rapport, and managing cryptocurrency transactions, which has allowed me to maintain high satisfaction rates among clients. I pride myself on my ability to resolve customer inquiries promptly, ensuring that their needs are met with efficiency and care.

Throughout my career, I have developed strong skills in digital marketing, including social media management, email marketing, and SEO analytics. My educational background in Psychology from the University of Ghana has equipped me with valuable insights into human behavior, enhancing my ability to connect with customers effectively. I have also undertaken further studies in Occupational Health and Safety, demonstrating my commitment to continuous learning and professional development.

In my recent role as a Customer Service Representative at Sugarbox, I achieved an impressive 86% satisfaction rate while processing customer inquiries and managing cryptocurrency transactions with 100% accuracy. My previous experience at Ehiwoman RTW further solidified my skills, where I maintained a 95% customer satisfaction rate through prompt issue resolution and process improvements. I am passionate about leveraging my skills to contribute positively to a dynamic team.