Looking for a job

ESTHER ANSA

@estheransa

Customer Service Representative at ITERATE who maintained databases with over 2,000 qualified customer and prospect records.

Nigeria

Message

At ITERATE, I generated and maintained customer and prospect databases with over 2,000 qualified records, ensuring CRM data accuracy and supporting customer acquisition and engagement initiatives.

At DANTECH TECHNOLOGIES and SENSATIONAL BAKESHOP, I supported customers through email, virtual, phone, and face-to-face interactions. At SENSATIONAL BAKESHOP, I maintained a customer satisfaction rating of 4.5–5.0 stars.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Iterate

Aug 2025 - May 2026 (9 months)

Generated and maintained customer and prospect databases exceeding 2,000 qualified records. Ensured CRM data accuracy and collaborated with customer-facing teams to improve acquisition and engagement.

Customer Service CRM Management Data Entry Documentation Teamwork

Customer Support Specialist

Dantech Technologies

Jul 2024 - Jul 2025 (1 year)

Provided exceptional customer support through email and virtual communication channels. Maintained customer records and databases with high accuracy, and managed executive calendars and communications.

Customer Support Email Support CRM Management Administrative Support Communication Skills

Customer Service Representative

Sensational Bakeshop

Dec 2021 - Nov 2023 (1 year 11 months)

Delivered outstanding customer service via phone, email, and face-to-face interactions. Responded promptly to inquiries and maintained a customer satisfaction rating of 4.5–5.0 stars.

Customer Service Phone Support Email Support Complaint Resolution Customer Satisfaction