Esther Akinrefon
@estherakinrefon
Empathetic customer service representative with a focus on support.
United KingdomWhat I'm looking for
I am a dedicated customer service representative with a strong background in providing empathetic and personalized support to vulnerable customers. My experience spans over several years, where I have honed my skills in effective communication and problem resolution. Currently, I work at Jade Crown Service, where I address customer inquiries and concerns through various channels, ensuring a respectful and professional interaction.
Prior to my current role, I served as a Customer Welfare Representative at Desfamil Industry, where I identified and escalated potential welfare concerns while connecting customers with essential support services. My journey began as a teacher, where I developed my ability to create engaging learning environments and provide constructive feedback. This diverse experience has equipped me with the skills to adapt to different situations and meet the needs of various customer demographics.
Experience
Work history, roles, and key accomplishments
Vulnerable Customer Service Representative
Jade Crown Service
Jun 2024 - Present (1 year 1 month)
Provided empathetic and personalized support to customers, addressing their inquiries, concerns, and complaints in a timely and professional manner. Communicated effectively with customers through various channels, including phone, email, and chat, ensuring that all interactions are respectful, clear, and concise.
Customer Welfare Representative
Desfamil Industry
Jan 2021 - Jun 2024 (3 years 5 months)
Responded to customer inquiries and concerns, providing empathetic and personalized support via phone, email, or chat. Identified and escalated potential welfare concerns, such as vulnerability, abuse, or neglect, to senior team members or relevant authorities.
Teacher
Trailblazer
Feb 2017 - Dec 2020 (3 years 10 months)
Imparted knowledge and skills to students, creating a conducive learning environment. Evaluated student progress and provided constructive feedback, guiding students in their academic and personal development.
Education
Degrees, certifications, and relevant coursework
Federal University Oye-Ekiti
Bachelor Degree, Computer Science
Graduated with Second Class Upper in Computer Science. Studied various aspects of computer science during the program.
Imperial International College
WAEC and Neco Certificates, General Studies
Attended secondary school and obtained certifications from WAEC and Neco. Focused on general studies and prepared for higher education.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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