EAEsther Akinpelumi
@estherakinpelumi
Freelance customer support and operations professional with 3+ years remote experience resolving customer issues.
NigeriaWhat I'm looking for
I am a reliable freelance customer support and operations agent with over three years of remote experience handling client and customer requests via email and chat. I specialize in ticket-based workflows, written communication, and resolving inquiries accurately while maintaining empathy and professionalism.
I have supported international clients as a virtual assistant, assisted customers in agency banking/POS operations, and delivered precise transcription work. I learn new tools and knowledge bases quickly, follow guidelines and escalation procedures, and consistently meet turnaround and quality expectations.
I thrive working independently in remote environments, manage my time effectively, and prioritize customer satisfaction through clear communication, problem-solving, and attention to detail.
Experience
Work history, roles, and key accomplishments
Agency Banking Customer Agent
Self-Employed
Jan 2022 - Present (4 years)
Assisted customers with POS transactions and inquiries, maintained accurate transaction records, and resolved discrepancies to ensure customer satisfaction and trust.
Freelance Customer Support Agent
Self-Employed
Jan 2022 - Present (4 years)
Provide remote email and chat support resolving customer inquiries using knowledge bases and escalation processes, maintaining empathetic tone and meeting turnaround expectations over 3+ years.
Transcriptionist
Self-Employed
Jan 2023 - Jan 2025 (2 years)
Delivered highly accurate transcriptions following client-specific instructions and quality standards while managing multiple deadlines independently.
Virtual Assistant
Contract-Based
Jan 2022 - Dec 2023 (1 year 11 months)
Supported international clients with email management and task coordination, ensuring timely completion and confidentiality across remote administrative tasks.
Education
Degrees, certifications, and relevant coursework
Miva Open University
Bachelor of Science, Business Management
Pursuing a Bachelor of Science in Business Management through Miva Open University, coursework in business fundamentals and management principles.
AAALX Africa
Certificate, Virtual Assistance
Completed Virtual Assistant training covering remote support, task coordination, and client communication tools.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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