Jude Williams
@judewilliams
I handle customer chats, emails, calls, and administrative tasks with empathy, accuracy, and fast response times.
NigeriaWhat I'm looking for
I've supported customers remotely through chat and email as a freelance Customer Service Representative, resolving inquiries quickly while maintaining 95% satisfaction.
I also work as a Virtual Assistant, managing emails, scheduling, customer communication, online research, data entry, follow-ups, and administrative support.
I bring strong English communication, 40 WPM typing, and a calm approach under pressure. I'm comfortable working US/EU time zones and using Google Workspace, Zendesk, and Intercom.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Freelance
Jan 2024 - Present (2 years 10 months)
Handled customer inquiries via chat and email, resolved issues quickly, and maintained a 95% satisfaction rate. Managed data entry and follow-ups.
Virtual Assistant
Freelance
Jan 2023 - Present (3 years 10 months)
Provided email management, scheduling, customer communication, online research, and administrative support.
Education
Degrees, certifications, and relevant coursework
Jude hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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