Esther Ajisebiyawo
@estherajisebiyawo
Multi-skilled customer service representative with 3 years of experience.
What I'm looking for
I am a dedicated customer service representative with three years of experience in delivering exceptional customer experiences. My journey in customer service has equipped me with strong communication and problem-solving skills, enabling me to effectively resolve inquiries and handle complaints. I thrive in fast-paced environments and am passionate about building strong relationships with customers, contributing to overall company success.
In my previous roles, I have successfully managed inbound and outbound customer inquiries through various channels, including phone, email, and live chat. My experience at G_FX as an Administrative Virtual Assistant allowed me to enhance customer satisfaction by efficiently resolving complaints and collaborating with internal teams to improve service processes. I take pride in maintaining professionalism and empathy in all interactions, ensuring a seamless experience for every customer.
Experience
Work history, roles, and key accomplishments
Administrative Virtual Assistant
G_FX
Jan 2024 - Dec 2024 (11 months)
Managed inbound and outbound customer inquiries through various channels, efficiently resolving complaints and ensuring customer satisfaction. Maintained detailed records of interactions using CRM software and collaborated with internal teams to enhance service processes.
Customer Service Representative
YAKS Capital Services
Oct 2023 - Nov 2023 (1 month)
Provided assistance to customers regarding product information, orders, and returns, ensuring a seamless shopping experience. Handled escalated issues with professionalism and processed payments and refunds in accordance with company policies.
Education
Degrees, certifications, and relevant coursework
Ambrose Alli University
Bachelor of Science, Zoology
2017 - 2021
Studied Zoology, focusing on the biological sciences, including the study of animals and their ecosystems.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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