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Esther Ajisebiyawo

@estherajisebiyawo

Multi-skilled customer service representative with 3 years of experience.

Nigeria
Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service representative with three years of experience in delivering exceptional customer experiences. My journey in customer service has equipped me with strong communication and problem-solving skills, enabling me to effectively resolve inquiries and handle complaints. I thrive in fast-paced environments and am passionate about building strong relationships with customers, contributing to overall company success.

In my previous roles, I have successfully managed inbound and outbound customer inquiries through various channels, including phone, email, and live chat. My experience at G_FX as an Administrative Virtual Assistant allowed me to enhance customer satisfaction by efficiently resolving complaints and collaborating with internal teams to improve service processes. I take pride in maintaining professionalism and empathy in all interactions, ensuring a seamless experience for every customer.

Experience

Work history, roles, and key accomplishments

GF

Administrative Virtual Assistant

G_FX

Jan 2024 - Dec 2024 (11 months)

Managed inbound and outbound customer inquiries through various channels, efficiently resolving complaints and ensuring customer satisfaction. Maintained detailed records of interactions using CRM software and collaborated with internal teams to enhance service processes.

YS

Customer Service Representative

YAKS Capital Services

Oct 2023 - Nov 2023 (1 month)

Provided assistance to customers regarding product information, orders, and returns, ensuring a seamless shopping experience. Handled escalated issues with professionalism and processed payments and refunds in accordance with company policies.

Education

Degrees, certifications, and relevant coursework

AU

Ambrose Alli University

Bachelor of Science, Zoology

2017 - 2021

Studied Zoology, focusing on the biological sciences, including the study of animals and their ecosystems.

Tech stack

Software and tools used professionally

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Esther Ajisebiyawo - Administrative Virtual Assistant - G_FX | Himalayas