Open to opportunities

Esther Ahmed

@estherahmed

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Dedicated customer service professional with 3+ years of experience.

Nigeria

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What I'm looking for

Seeking a role where I can leverage my customer service skills to enhance satisfaction and contribute to company growth.

I am a dedicated customer service professional with over three years of experience in providing exceptional support across various industries. My expertise lies in resolving customer inquiries, handling complaints, and ensuring positive experiences through effective communication and problem-solving.

In my current role at Data Fusion Verita, I have maximized customer retention by maintaining a 90% client satisfaction rate. I identify, diagnose, and resolve technical issues, escalating them when necessary. I also ensure timely resolution of customer issues in line with service-level agreements and educate customers on product features and best practices.

Prior to this, I served as a Customer Support Officer at Federal Teaching Hospital, where I assisted patients with admissions, billing, and scheduling appointments. I consistently exceeded performance targets through effective task prioritization and dedication to excellent service. At Jel Onward Academy, I increased parent satisfaction by 25% by improving communication channels and addressing concerns promptly.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Data Fusion Verita

Feb 2021 - Apr 2024 (3 years 2 months)

Dedicated Customer Service Representative with over 3 years of experience in providing exceptional customer support. Skilled in resolving inquiries, handling complaints, and ensuring a positive experience through effective communication and problem-solving.

Customer Service Communication Skills Problem Solving Microsoft Office Google Workspace Time Management Technical Troubleshooting Freshdesk Relationship Building

Customer Support Officer

Federal Teaching Hospital

Sep 2019 - Jan 2021 (1 year 4 months)

Provided assistance to patients and families by answering inquiries, scheduling appointments, and coordinating with hospital departments. Consistently exceeded performance targets through effective task prioritization and dedication to excellent service.

Patient Support Scheduling Communication Skills Coordination Problem Solving Customer Service Prioritization Team Collaboration

Customer Support Officer

Jel Onward Academy

Apr 2015 - Sep 2016 (1 year 5 months)

Increased parent satisfaction by improving communication channels between parents and school administration. Assisted with registration, answered queries, and addressed concerns from parents and students.

Communication Skills Customer Service Registration Assistance Office Support Scheduling Relationship Management Team Collaboration Event Coordination

Education

Degrees, certifications, and relevant coursework

Data Fusion Verita

Customer Service

2021 - 2024

Federal Teaching Hospital

Customer Support

2019 - 2021

Greeted patients, families, and visitors as they entered the hospital, providing directions and answering general inquiries. Assisted patients in understanding hospital processes such as admissions, billing, and discharge.

Jel Onward Academy

Customer Support

2015 - 2017

Increased parent satisfaction by 25% by improving communication channels between parents and school administration. Answered phone calls, emails, and in-person queries from students, parents, and staff regarding school policies.