Olayemi Akindapo
@olayemiakindapo
Customer-focused data analyst and experienced customer support professional.
NigeriaWhat I'm looking for
I am a customer-focused data analyst and experienced customer support professional with a background in technical support, customer relations, and administrative functions. I hold a Bachelor of Arts in Guidance and Counseling, a Diploma in Catering and Hotel Management, and I am pursuing Google and Coursera data analytics certifications while currently working as a Customer Support Representative.
I have delivered multi-channel customer support for fintech and media companies, led technical support teams, and maintained SLA-driven responses and ticket management. I combine strong communication and interpersonal skills with analytical thinking, MS Office and Google workspace proficiency, and a proven track record of resolving customer issues and improving satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Global Accelerex
Aug 2024 - Present (1 year 5 months)
Provide first-level customer support across email and assigned channels, ensuring SLAs are met and system-generated tickets are actioned promptly to maintain high customer satisfaction.
Lead Customer & Technical Support
Ibakatv
Jun 2019 - Jul 2024 (5 years 1 month)
Led customer and technical support operations, resolving inquiries via phone, email, and chat, coordinating with product and sales teams to improve issue resolution and customer satisfaction.
Customer Relations Officer
Haritz Laundry Services
Apr 2011 - Dec 2013 (2 years 8 months)
Managed customer orders and complaints, coordinated cross-department information flow, and ensured execution of requests to achieve high levels of customer satisfaction.
Customer Service Receptionist
Jennov Hotels
Jan 2010 - Jun 2010 (5 months)
Handled front-desk calls and customer orders, supported administrative tasks including filing expenses and reminding management of key tasks during a six-month internship.
Education
Degrees, certifications, and relevant coursework
COCoursera
Professional Certificate, Data Analytics
Enrolled in a Data Analytics certification program through Coursera; program in progress.
EUEkiti State University
Bachelor of Arts, Guidance and Counseling
2014 - 2018
Activities and societies: SRC General Secretary; General Secretary of Anniversary Committee (SCASSON-AOCOED Chapter)
Completed a Bachelor of Arts degree in Guidance and Counseling from 2014 to 2018.
DOF Institute of Catering, Home and Hotel Management
Diploma, Catering and Hotel Management
2010 - 2011
Completed a diploma program in Catering and Hotel Management in 2011.
St. Clare’s Anglican Girls Grammar, Offa
West African Senior School Certificate, Secondary Education
2002 - 2008
Attended secondary school and obtained the West African Senior School Certificate in 2008.
GOProfessional Certificate, Data Analytics
Pursuing or obtained Google Certified Data Analyst credential (status indicated as in view).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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