Open to opportunities

Essence Butler

@essencebutler

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Healthcare Administration professional who streamlines patient coordination, compliance, and front desk operations.

Zimbabwe

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What I'm looking for

I’m looking for a fast-paced healthcare role where I can strengthen patient experience through accurate scheduling, high-volume communication, insurance verification, and HIPAA-compliant recordkeeping—while also supporting teams with HR-ready administrative workflows.

I’m a detail-oriented Healthcare Administration professional with hands-on experience in patient coordination, insurance verification, front desk operations, and HR support. In my recent Front Desk Assistant role, I managed check-in/check-out, verified insurance (Humana, Medicare, Medicaid, Aetna, Oscar), and supported billing and insurance-related inquiries while maintaining accurate, confidential patient records aligned with HIPAA.

I also bring strong administrative and operational support from multiple university and service roles—supporting recruitment and onboarding in HR, delivering administrative assistance to faculty and staff, and handling high-volume customer communication. I’m comfortable optimizing provider calendars, documenting processes, and using tools like Microsoft Office Suite and electronic records management to enhance patient experience and streamline day-to-day workflows.

Experience

Work history, roles, and key accomplishments

Human Resources Assistant

Student Employment

May 2024 - Dec 2025 (1 year 7 months)

Supported Federal Work Study recruitment by verifying student eligibility and reviewing financial aid awards. Assisted with onboarding documentation and system entry, maintained employee records, and handled student inquiries while ensuring HR policy compliance.

Federal Work Study Financial Aid Review HR Compliance Administrative Documentation System Entry Support Student Inquiry Resolution Confidential Record Handling

Front Desk Assistant

Podiatry Office

Dec 2024 - Jul 2025 (7 months)

Managed patient check-in/check-out and appointment scheduling, ensuring accurate records and efficient provider calendars. Verified insurance coverage, assisted with billing and inquiries, and maintained HIPAA-compliant patient documentation while handling high-volume phone calls.

Patient Check In Insurance Verification Medical Billing Support Appointment Scheduling HIPAA compliance Customer Service Data Entry

Graduate Assistant & RA

Barry University

Jan 2019 - Jan 2024 (5 years)

Provided administrative and operational support to faculty and staff, including report, presentation, and documentation creation. Supported conflict resolution and assisted with policy enforcement while mentoring and training student staff as a resident assistant.

Administrative Support Operational Coordination Faculty Assistance Conflict Resolution Policy Enforcement Report Writing Mentoring Staff Training Documentation Management

IT Support Specialist

Barry University

Jan 2021 - Jan 2022 (1 year)

Provided technical support for systems and applications by resolving software and connectivity issues. Assisted users via phone, email, and in-person support, and documented technical solutions for repeat use.

Systems support software issues Connectivity Issues end user support Phone Support Email Support Technical Documentation Data Documentation

Customer Service Representative

Oklahoma Employment Security Commission

Jan 2020 - Present (6 years 4 months)

Handled high-volume customer interactions across calls, chats, and emails, resolving issues efficiently and documenting cases. Maintained a focus on customer satisfaction by tracking and communicating case details accurately.

Chat Support Email Support Case Documentation Customer Satisfaction Communication Skills Issue Tracking Data Entry