Jenina Faletogo

JF

Open to opportunities

Jenina Faletogo

@jeninafaletogo

Detail-oriented Medical Administrative Assistant skilled in EHR, scheduling, HIPAA compliance, and patient-centered support.

What I'm looking for

I’m looking for a healthcare role where I can support patient-centered care through accurate scheduling, HIPAA-compliant records, and efficient intake. I want a team that values communication, fast learning, and streamlined workflows that improve both patient and staff experiences.

I’m a Medical Administrative Assistant who blends clinical understanding with strong administrative execution. Through recent formal training and hands-on roles, I’ve built a foundation in patient onboarding, accurate documentation, and compassionate communication in fast-paced healthcare settings.

At Blize Healthcare, I served as an Intake Coordinator by collecting complete patient information, assessing inquiries for eligibility, and clearly explaining services, policies, and procedures. I coordinated referrals, verified insurance coverage and obtained necessary authorizations, while maintaining up-to-date electronic patient records with strict attention to HIPAA and privacy compliance.

Previously, I strengthened my front-of-house operations as a Front Desk Agent and supported community programs as an Administrative Assistant at the Boys & Girls Club—where I streamlined office operations and contributed to a 20% increase in efficiency. I’m known for rapid learning, reliability, and workflow organization that improves both patient and staff experiences.

Experience

Work history, roles, and key accomplishments

BH

Intake Coordinator

Blize Healthcare

Feb 2026 - May 2026 (3 months)

Collected and verified new patient intake information, assessed inquiries for service eligibility, and scheduled initial and follow-up appointments. Maintained HIPAA-compliant patient records, coordinated referrals, and verified insurance authorizations while handling inquiries professionally.

Patient Intake Appointment Scheduling Insurance Verification HIPAA compliance Referral Coordination Medical Terminology Data Entry Patient Communication

LW

Front Desk Agent

La Quinta Inn & Suites By Wyndham

Oct 2025 - Feb 2026 (4 months)

Managed efficient hotel check-in/check-out and maintained accurate reservation data while handling guest inquiries and resolving issues promptly. Adapted quickly to hotel operations to ensure a smooth, positive guest experience.

Front Desk Operations Hotel Check In Check Out Reservation Management Customer Service Issue Resolution Data Entry Communication Time Management Problem Solving

BC

Administrative Assistant

Boys & Girls Club

Sep 2019 - Aug 2021 (1 year 11 months)

Streamlined office operations, improving efficiency by 20%, and strengthened communication between staff and volunteers to enhance collaboration. Maintained accurate records and documentation in line with organizational policies while supporting program coordination for youth.

Administrative Support Records Management Data Entry Compliance Documentation Coordination Program Support Time Management

Education

Degrees, certifications, and relevant coursework

CC

Carrington College

Medical Administrative Assistant Certificate, Medical Administrative Assistance

Completed a Medical Administrative Assistant certificate program, building a strong foundation in clinical and administrative procedures. Trained in managing patient inquiries, scheduling appointments, maintaining EHR documentation, and supporting HIPAA-compliant, patient-centered care.

Tech stack

Software and tools used professionally

Gmail

Enhance

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Task

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