Esperanza De LeonEL
Open to opportunities

Esperanza De Leon

@esperanzadeleon

Dedicated customer service professional with strong conflict resolution skills.

United States
Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

My name is Esperanza DeLeon Borjon, and I am a dedicated customer service professional with a strong background in retail operations and client relations. With experience at renowned companies like Armani Exchange and Sam's Club, I have honed my skills in providing personalized service that enhances customer satisfaction and drives sales. My ability to communicate effectively in both English and Spanish allows me to connect with a diverse clientele, ensuring that their needs are met with professionalism and care.

Throughout my career, I have demonstrated a commitment to excellence in customer service, whether it’s managing inventory at Armani Exchange or assisting customers at The Home Depot. I take pride in my ability to resolve conflicts and support customers through various challenges, always striving to create a positive shopping experience. As I continue my education in Paralegal Studies, I am eager to leverage my skills in a new role that values customer engagement and operational efficiency.

Experience

Work history, roles, and key accomplishments

AE

Client Advisor/Stock Associate

Armani Exchange

Jul 2023 - Dec 2024 (1 year 5 months)

Provided personalized customer service to enhance sales and client satisfaction. Promoted current sales and assisted clients with product selections. Managed inventory intake and organization, streamlining product accessibility in the stockroom.

TD

Garden Associate

The Home Depot

Feb 2021 - Feb 2022 (1 year)

Assisted customers with locating and loading merchandise. Organized sales floors and overhead inventory to improve shopping experience.

SI

Server

Sonic Drive In

Aug 2017 - Apr 2019 (1 year 8 months)

Delivered fast, friendly service while managing orders and cash handling. Promoted sales through customer engagement and product knowledge.

Education

Degrees, certifications, and relevant coursework

PU

Post University

Certificate, Paralegal Studies

Currently pursuing a Certificate in Paralegal Studies, gaining foundational knowledge in legal principles and practices. Developing skills essential for supporting legal professionals and navigating the complexities of the legal system.

Tech stack

Software and tools used professionally

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