Esperanza De Leon
@esperanzadeleon
Dedicated customer service professional with strong conflict resolution skills.
What I'm looking for
My name is Esperanza DeLeon Borjon, and I am a dedicated customer service professional with a strong background in retail operations and client relations. With experience at renowned companies like Armani Exchange and Sam's Club, I have honed my skills in providing personalized service that enhances customer satisfaction and drives sales. My ability to communicate effectively in both English and Spanish allows me to connect with a diverse clientele, ensuring that their needs are met with professionalism and care.
Throughout my career, I have demonstrated a commitment to excellence in customer service, whether it’s managing inventory at Armani Exchange or assisting customers at The Home Depot. I take pride in my ability to resolve conflicts and support customers through various challenges, always striving to create a positive shopping experience. As I continue my education in Paralegal Studies, I am eager to leverage my skills in a new role that values customer engagement and operational efficiency.
Experience
Work history, roles, and key accomplishments
Client Advisor/Stock Associate
Armani Exchange
Jul 2023 - Dec 2024 (1 year 5 months)
Provided personalized customer service to enhance sales and client satisfaction. Promoted current sales and assisted clients with product selections. Managed inventory intake and organization, streamlining product accessibility in the stockroom.
Customer Service
Sam's Club
Feb 2022 - Feb 2023 (1 year)
Performed cashier duties and assisted with membership services. Supported credit application processing and resolved customer issues with professionalism. Flexibly rotated between departments as a step-in specialist.
Garden Associate
The Home Depot
Feb 2021 - Feb 2022 (1 year)
Assisted customers with locating and loading merchandise. Organized sales floors and overhead inventory to improve shopping experience.
Server
Sonic Drive In
Aug 2017 - Apr 2019 (1 year 8 months)
Delivered fast, friendly service while managing orders and cash handling. Promoted sales through customer engagement and product knowledge.
Education
Degrees, certifications, and relevant coursework
Post University
Certificate, Paralegal Studies
Currently pursuing a Certificate in Paralegal Studies, gaining foundational knowledge in legal principles and practices. Developing skills essential for supporting legal professionals and navigating the complexities of the legal system.
Availability
Location
Authorized to work in
Job categories
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