Open to opportunities

Rhex Jun Villahermosa

@rhexjunvillahermosa

Message

Customer-focused recruitment and operations professional with leadership experience.

Philippines

Message

What I'm looking for

I’m seeking a role where I can apply recruitment and operations expertise, lead teams, improve processes, and deliver excellent client service within a collaborative, growth-oriented company.

I am an operations-oriented recruitment coordinator and customer-service professional with over a decade of experience in sales operations, client service, and team leadership across retail and BPO environments. I’ve managed end-to-end recruitment processes, coordinated SaaS system upgrades, led floor sales teams to meet targets, and provided account and vendor coordination for telecommunication clients.

I bring strong attention to detail, communication and presentation skills, and hands-on experience with Microsoft Word, Excel, Google Workspace, Canva, LinkedIn Recruiter and doodle/video presentation tools. I am eager to contribute reliable, flexible support and leadership to a team focused on customer satisfaction and operational improvement.

Experience

Work history, roles, and key accomplishments

Recruitment Coordinator

Right at School

Oct 2022 - Mar 2024 (1 year 5 months)

Managed end-to-end candidate identification and handoff to leadership, coordinated interview scheduling and reminders, and supported a SaaS system upgrade to improve recruitment workflows.

Recruitment coordination Candidate Interview Scheduling Google Workspace SaaS Implementation Canva

Client Service Officer

Telcomanagement

Nov 2021 - Oct 2022 (11 months)

Created new client accounts, consolidated client communications and service requests, coordinated vendors to meet SLAs, and delivered tailored telecommunication solutions.

SLA Management Data Consolidation Client Communication Attention To Detail LinkedIn Recruiter

Floor Manager

Rustans Commercial Corporation

Feb 2017 - Oct 2021 (4 years 8 months)

Monitored floor sales performance, implemented sales strategies to meet targets, managed customer escalations, and coached sales staff to improve performance.

Sales & Management Team Leadership Customer Service Performance Coaching Sales Reporting Merchandising

Financial Consultant

Pru Life UK

Jul 2014 - Jan 2017 (2 years 6 months)

Assessed clients' financial situations, recommended insurance programs, generated leads via cold calls, set appointments, and closed sales to meet targets.

Financial Advisory Cold Calling Sales Closing Needs Analysis Appointment Setting Customer Relationship Management Communication

Sales Supervisor (OIC)

Payless Shoesource

May 2010 - Jul 2014 (4 years 2 months)

Supervised store selling operations, managed staff training and development, ensured product presentation and store targets, and handled customer service and inventory issues.

retail management Staff Supervision Training Development Inventory Management Visual Merchandising Customer Service Sales Targets Loss Prevention

Customer Service Representative

Aegis Peoplesupport

Oct 2007 - May 2010 (2 years 7 months)

Provided comprehensive customer care, collaborated with production on capacity and costing, monitored reports, and proposed solutions to improve service effectiveness.

Customer Service Reporting Capacity Planning Quality Assurance Communication Process Improvement