Esha Kataria
@eshakataria
Proactive digital marketing graduate with diverse customer service experience.
What I'm looking for
I am Esha Kataria, a graduate with a BA (Hons) in Digital Marketing and an MBA. My educational background has equipped me with a solid foundation in marketing principles and business strategies. I pride myself on being proactive, hardworking, and creative, which has allowed me to excel in various roles across different industries.
My professional experience includes working as a Customer Service Advisor for Sigma Connected, where I managed retail and corporate accounts, handled complaints, and promoted sales. Additionally, I have freelanced as a Social Media Assistant, where I created engaging content and managed social media accounts for various clients. I am passionate about collaborating within the Advertising and Customer Service sectors, and I am eager to leverage my skills to contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Sales Consultant
Body Shop at Home
Jan 2021 - Present (4 years 5 months)
Involved in online sales of Body Shop products, creating and updating content on Facebook while communicating with customers.
Customer Service Advisor
Sigma Connected
Oct 2021 - Oct 2024 (3 years)
Managed retail and corporate accounts, handled complaints, and promoted sales in the utilities sector. Developed strong communication skills while ensuring customer satisfaction.
Freelance Social Media Assistant
Midlands College of Training
Jun 2021 - Aug 2021 (2 months)
Managed social media accounts, focusing on content creation and audience engagement for the college's online presence.
Freelance Social Media Assistant
Never Meat Again
May 2021 - Jun 2021 (1 month)
Created content and managed social media accounts to promote the brand's mission and engage with the audience.
Online Publisher
One
Jun 2019 - Mar 2021 (1 year 9 months)
Managed online community and published content regarding sales across multiple regions including the US, Canada, UK, Europe, and India.
Marketing Intern
ViVi Magazine
May 2018 - Jun 2018 (1 month)
Participated in social media campaigns, contributing to the magazine's online marketing efforts.
Content Publisher
United Well-being
Apr 2018 - May 2018 (1 month)
Built and managed content related to holistic therapies, enhancing online community engagement.
Market Research Assistant
Continuity BMG Research
Aug 2017 - Sep 2017 (1 month)
Conducted outbound calls for surveys and managed data entry tasks, contributing to research projects.
Marketing Assistant
Omawake
Jan 2017 - Feb 2017 (1 month)
Engaged in content writing and managed advertisements on social networks, enhancing the company's online presence.
Enrolment Assistant
UCB-Birmingham
Nov 2015 - Oct 2018 (2 years 11 months)
Served as a student ambassador and Portuguese translator, assisting with student enrolment processes.
Sales Assistant
Calendar Club
Dec 2016 - Dec 2016 (0 months)
Assisted customers in-store, replenished stock, and contributed to sales efforts during the holiday season.
Education
Degrees, certifications, and relevant coursework
Birmingham City University
Masters in Business Administration, Business Administration
2018 - 2020
Graduated with a Masters in Business Administration (MBA). Developed skills in business management, strategic planning, and leadership.
University College of Birmingham
Bachelor of Arts (Hons), Digital Marketing
2015 - 2018
Graduated with a BA (Hons) in Digital Marketing. Focused on digital strategies, consumer behavior, and marketing analytics.
Secondary School of Portela
Diploma, Social Science and Economics
2012 - 2015
Completed a Diploma in Social Science and Economics with 7 GCSEs A-C including English and Economics.
Availability
Location
Authorized to work in
Job categories
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