Sigma Connected

At Sigma Connected, we are revolutionizing the Business Process Outsourcing (BPO) landscape through a relentless commitment to human-centric innovation and technological excellence. Founded in 2011, we have transcended traditional outsourcing models to become a multi-award-winning provider of white-label customer contact services, collections, and complaint management. Our approach is rooted in the belief that 'different is better,' driving us to leverage cutting-edge solutions like our AI-led tool, Clever Nelly, which ensures our teams maintain peak knowledge retention in an engaging manner. By integrating advanced platforms such as MaxContact and Parloa, we empower our workforce to deliver seamless, personalized experiences across all communication channels, from voice to digital.

We are redefining industry standards with groundbreaking initiatives like 'ReachOut,' a specialized service designed to support vulnerable customers with problem debt through empathy and guidance rather than enforcement. This dedication to social responsibility is mirrored in our internal culture, where we foster a diverse and inclusive environment across our global operations in the UK, South Africa, and Australia. Our 'Impact Sourcing' strategy actively recruits from disadvantaged communities, proving that business growth and social impact can go hand in hand. Through continuous investment in our people and technology, Sigma Connected is not just a service provider but a strategic partner dedicated to achieving better outcomes for clients and their customers alike.