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Monalisa Majumdar

@monalisamajumdar

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Highly organized Customer Service Representative with strong communication skills.

India

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What I'm looking for

I seek a dynamic role that allows me to leverage my customer service and copywriting skills while fostering creativity and professional growth.

I am a highly organized and self-motivated Customer Service Representative with a year of experience in providing excellent client support. My journey began at TTEC, where I resolved customer concerns related to eBay accounts through chat and email, maintaining a quality score of 95%. This role honed my analytical skills and taught me the importance of effective communication in ensuring customer satisfaction.

Currently, I am expanding my skill set as a Copywriter, where I write error-free digital ad copy and provide voiceovers for video creatives. My ability to manage multiple tasks under tight deadlines has been crucial in developing creative strategies and conducting competitor analyses. I am passionate about continuous learning and have participated in various workshops to enhance my skills in copywriting and digital marketing.

Experience

Work history, roles, and key accomplishments

Copywriter Intern

Marketing Lab

Sep 2023 - Jan 2024 (4 months)

Wrote digital ad copy and provided voiceovers for video creatives. Developed creative strategies and conducted competitor analysis while managing multiple tasks under tight deadlines.

Copywriting Creative Strategy Competitor Analysis Time Management Digital Marketing

Chat Associate

TTEC (in collaboration with eBay)

Jun 2021 - Jun 2022 (1 year)

Resolved customer concerns related to eBay accounts through chat and email. Maintained a quality score of 95% and educated sellers on best practices to enhance user experience.

Customer Support Problem Solving Communication Quality Assurance Education

Customer Service Representative

TTEC

Jun 2021 - Jun 2022 (1 year)

Provided excellent client support as a Customer Service Representative, resolving customer inquiries and troubleshooting issues through chat and email. Maintained a high-quality score while educating users on best practices.

Customer Support Problem Solving Communication Time Management Deliverable Oriented

Education

Degrees, certifications, and relevant coursework

Ravenshaw University

Bachelor of Arts, English

2017 - 2020

Completed a Bachelor of Arts with a focus on English honors, developing strong analytical and communication skills through various coursework and projects.

Kendriya Vidyalaya IIT Kharagpur

AISSCE, General Studies

2015 - 2017

Completed AISSCE (Class XII) with a strong emphasis on English, Hindi, and Bengali languages, preparing for higher education and diverse communication.