Baby Pegu

I am a versatile and detail-oriented professional with over two years of experience in customer service and operations, currently transitioning into digital marketing. My journey has equipped me with a solid foundation in content creation, social media strategy, and client engagement. I am currently pursuing a certification in Operations Management from IIT Delhi, which enhances my understanding of supply chain optimization and business strategy.

In my current role as a Customer Service Specialist at Admiral Solutions, I assist in planning, creating, and scheduling content for social media platforms and email campaigns. My responsibilities include managing subscriber lists, formatting newsletters, and tracking performance metrics to drive brand engagement and customer retention. I pride myself on my ability to monitor customer queries and feedback, ensuring prompt and professional responses that align with our brand voice.

My educational background includes an Executive Program in Operations Management and Analytics from IIT Delhi and a Diploma in Advertising and Marketing. I am passionate about leveraging my skills in digital marketing to create impactful campaigns that resonate with audiences and drive results.