shakshi mishra

I am a customer-focused professional with hands-on experience as a Customer Service Associate at Amazon and internship experience in digital marketing. I combine strong communication, empathy, and problem-solving skills with practical experience in social media management, SEO support, and content creation.

During my time at Amazon I handled domestic and international customer queries via chat and email, supported order, delivery and refund processes, and recorded feedback to improve customer satisfaction. As a Digital Marketing Intern, I assisted with campaign management, monitored audience engagement, and supported analytics-driven optimization.

I have completed certifications in digital marketing and communication, and built data and visualization projects using Tableau, Power BI and Python. I seek roles where I can leverage client understanding, content skills, and analytics to grow brand presence and drive engagement.