Open to opportunities

shefali kothari

@shefalikothari

Message

Digital marketer and content specialist with e‑commerce and customer service experience.

India

Message

What I'm looking for

I am seeking a marketing or e‑commerce role where I can apply digital marketing, content and customer service skills, work in a collaborative culture, and grow my expertise while delivering measurable results.

I am a digital marketing and content professional with experience across social media, SEO, email marketing, content editing and e‑commerce listing and management. I have run my own proprietor e‑commerce business and supported marketing operations for agencies and companies, delivering improvements in visibility and customer engagement.

My background includes customer service and back‑office roles—handling client queries, research, reporting and feedback analysis—which complement my marketing skill set and help me align campaigns to customer needs. I bring strong analytic, organizational and communication skills, and experience managing deadlines under pressure.

I am motivated to contribute to a reputable organization where I can continue to grow my digital marketing, content and e‑commerce expertise while positively impacting business outcomes.

Experience

Work history, roles, and key accomplishments

Digital Marketing Executive

Keyson Solutions LLP

Apr 2024 - Aug 2024 (4 months)

Executed social media, email and SEO campaigns (on-page and off-page), managed Google reviews and grew follower engagement through planning and execution over a 5-month contract.

Social Media Marketing SEO Content Editing Email Marketing Campaign Planning

Back Office Executive

PPS Mortgage Consultancy

Jan 2024 - Mar 2024 (2 months)

Provided back-office support including UK mortgage learning, data entry, research analysis, client reporting and query resolution during a 3-month engagement.

Data Entry Research Analysis client support Spreadsheet Management

Ecommerce Sales & Marketing

Bestdeal Impex

May 2018 - Dec 2023 (5 years 7 months)

Founded and operated an e-commerce proprietorship managing product listings, keyword optimization, content editing, packaging and billing across Amazon and Flipkart from 2018–2023.

eCommerce Management Product Listing Content Editing Marketplace Operations

Tele & Customer Executive

Cochlear Medical Device Company India Pvt Ltd

Jul 2023 - Oct 2023 (3 months)

Collected and analyzed customer feedback, handled complaints, provided product information and resolved service issues to improve customer satisfaction between July and October 2023.

Customer Service Product Support Client Communication

Digital Marketing Associate

BirthdayInspire.com

Aug 2017 - Jan 2018 (5 months)

Executed content editing, email marketing, SEO (on-page and off-page) and social media activities to support digital campaigns between Aug 2017 and Jan 2018.

Content Editing Email Marketing SEO Social Media Marketing Campaign Execution Content Management

Content Editor

InvestmentYogi.com

May 2010 - Aug 2010 (3 months)

Maintained and edited financial content, handled record representation and client interactions while resolving content queries during a summer 2010 engagement.

Content Editing Client Engagement Query Resolution