Erykah Jefferson
@erykahjefferson
I deliver customer service, healthcare support, retail assistance, and team leadership in fast-paced environments.
United StatesWhat I'm looking for
I've supported customers across healthcare, retail, food service, and energy conservation programs, including work with Honeywell through Pacer Staffing, MAXIMUS Federal Service, Sheetz, and Pizza Hut.
At MAXIMUS Federal Service, I delivered healthcare information to Americans navigating complex healthcare plans. At Honeywell, I assisted customers with conserving energy through a conservation program.
I've handled customer inquiries, complaints, orders, refunds, payments, cash registers, food preparation, scheduling, filing, and phone-based client communication. My experience also includes supporting customers with technology needs and resolving problems in retail settings.
I've directed employees as a Shift Manager and managed business operations at Shay's Shoe Haven. I'm seeking a professional, team-oriented customer service opportunity with increased responsibilities.
Experience
Work history, roles, and key accomplishments
Assistant
Honeywell
Jan 2025 - Mar 2026 (1 year 2 months)
Assisted customers with conserving energy through the conservation program.
Customer Service Associate
Sheetz
Aug 2024 - Jan 2025 (5 months)
Handled food preparation, customer service, cash register operations, and store cleanliness in a fast-paced environment.
Customer Service Representative Dual
MAXIMUS FEDERAL SERVICE
Sep 2019 - Jul 2024 (4 years 10 months)
Delivered healthcare information to millions of Americans navigating complex healthcare plans.
Shift Manager
Pizza Hut
Apr 2019 - Jun 2020 (1 year 2 months)
Directed employees through daily routines and interacted with customers to ensure satisfactory experiences.
Mobile Expert
OSL Retail Services Inc
Oct 2018 - Nov 2018 (1 month)
Provided outstanding customer experience in retail by assisting customers with technology needs and problem solving.
Manager
Shay’s Shoe Haven
Oct 2016 - Jul 2018 (1 year 9 months)
Planned, directed, and oversaw operations and fiscal health of a business unit.
Customer Service Representative
The Results Companies
Mar 2018 - Jun 2018 (3 months)
Resolved customer complaints via phone, email, mail, or social media and assisted with orders, refunds, or exchanges.
Cashier/Customer Service
SAMS CLUB / LOCAL
Feb 2017 - Jul 2017 (5 months)
Processed cash, check, and credit card transactions, scanned items, provided change, and balanced drawer.
Assistant
Goodwill
Jun 2016 - Aug 2016 (2 months)
Performed various office tasks and planned purposeful calls to various clients.
Education
Degrees, certifications, and relevant coursework
Strayer University-Virginia
Upper secondary education, General Studies
2023 -
Pursuing upper secondary education at Strayer University-Virginia, with an expected completion in December 2026.
Petersburg High School
High school diploma, General Studies
2012 - 2016
Completed high school education at Petersburg High School from 2012 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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