Charlisa Jackson
@charlisajackson
Customer service and revenue-cycle support professional focused on accurate, empathetic problem-solving.
United StatesWhat I'm looking for
I’m an experienced customer service professional who pairs strong communication with thoroughness and accuracy. I stay level-headed during emergencies and use my organizational skills to keep work moving with consistency and quality.
In revenue-cycle and support roles, I’ve managed end-to-end processing of incoming correspondence and medical record requests, using payer portals to verify eligibility and ensure timely submission. I support collections teams by communicating documentation needs to patients, while maintaining high productivity and quality metrics through scanning, filing, and tracking payer trends for leadership.
Across retail and customer-facing leadership, I’ve handled incoming calls, performed audits/chargebacks, processed mvi/mvo orders, and connected with outside sources to resolve customer issues. As a store manager and customer service manager, I oversaw day-to-day operations, supported agents, and drove performance through sales-focused coaching and customer service.
Experience
Work history, roles, and key accomplishments
Medical Records & Support
Community Options Inc
Apr 2026 - Present (2 months)
Managed end-to-end processing of correspondence and medical record requests using payer portals to verify eligibility and submit records on time. Coordinated documentation needs with patients and supported collections teams while scanning, filing, and tracking payer trends for leadership.
Customer Support Specialist
Vistra Retail (TXU/VBB)
Feb 2024 - Sep 2025 (1 year 7 months)
Handled inbound customer calls and resolved issues by performing audits and chargebacks, and processing MVI/MVO orders. Coordinated with outside sources to support customers through documentation and resolution needs.
Store Manager (Electricity)
2020 Companies (Reliant Energy)
Jan 2022 - Jul 2023 (1 year 6 months)
Served as store manager and generated 2 sales per day while leading and coaching 2 agents to support sales goals. Conducted day-to-day customer consultations by explaining electricity bills and current rates to drive sign-ups.
Progressed from cashier to self-checkout host, then to customer service desk, department manager, and customer service manager while managing front-end operations. Delivered front-line support to customers and ensured daily tasks were completed with accuracy.
Shift Leader
Einstein's Bros Bagels
Oct 2017 - May 2018 (7 months)
Worked as a shift leader, managing the store when the general manager was away and overseeing employees while serving customers. Covered daily operations including prep, stocking, and task completion.
Advanced from crew member to shift leader, coordinating daily tasks and supporting smooth store operations. Supported customers while assisting with operational responsibilities.
Crew Team Member
Pollo Tropical
Jun 2016 - Aug 2016 (2 months)
Started as a hostess and expanded responsibilities to run the line, cashier, and take drive-thru orders before leaving. Supported fast-paced service through multitasking and customer-focused communication.
Education
Degrees, certifications, and relevant coursework
Llyod V. Berkner HS
High School Diploma, Academics and Athletics
Grade: 3.84 GPA
Graduated with a 3.84 GPA. Completed a concentration in academics and athletics.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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