Open to opportunities

Eromonsele Oigiagbe

@eromonseleoigiagbe

Message

I am an experienced Customer Success Manager driving SaaS adoption, retention, and revenue growth.

Nigeria

Message

What I'm looking for

I seek a mid-level Customer Success role at a collaborative SaaS company where I can lead onboarding, drive adoption and retention, mentor teams, and contribute to revenue growth using data-driven strategies and international exposure.

I am a customer-focused Customer Success professional with hands-on experience building scalable onboarding and adoption programs for SaaS platforms. I prioritize measurable outcomes and long-term client relationships.

At Cybervergent, I maintained and expanded a portfolio of over 100 accounts contributing to NGN250M+ in ARR, led onboarding for 120+ customers that supported a 500% growth in active users, and created support content that increased product adoption by 25% while reducing ticket volume by 20%.

Previously at UBA Group I resolved high-volume B2C inquiries, improved dispute handling efficiency by 20%, and helped train 500+ users on mobile banking tools; at Goshen Erico Ventures I drove upsell and cross-sell efforts that supported NGN70M in ARR and ~90% retention.

I bring a data-driven, customer-first approach, experience presenting at international conferences, and recent certifications in Customer Success and Onboarding. I enjoy mentoring teammates and optimizing processes that reduce onboarding time and boost long-term account stability.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

Cybervergent

Apr 2023 - Present (3 years 2 months)

Maintained and expanded a portfolio of over 100 customer accounts across SMB, Mid-Market, and Enterprise segments, contributing to NGN250M+ ($169K) in Annual Recurring Revenue (ARR). Designed scalable onboarding processes and led client orientation programs, facilitating the successful integration of 120+ new customers, which fueled a 500% growth in active users.

Customer Success Customer Onboarding Customer Retention SaaS Account Management Cross Functional Collaboration

Customer Experience Expert

UBA Group

Aug 2022 - Apr 2023 (8 months)

Responded to and resolved over 750 weekly B2C inquiries across live chat, phone, and email channels, leveraging CRM tools to enhance customer experience and foster long-term loyalty. Monitored and coordinated the resolution of payment-related issues by collaborating cross-functionally, achieving a 20% improvement in dispute handling efficiency.

Customer Experience CRM Cross Functional Collaboration Mobile Banking Customer Retention Customer Feedback Process Improvement Customer Satisfaction Client Relationship Management

Customer Service & Sales Representative

Goshen Erico Ventures

Nov 2019 - Jul 2022 (2 years 8 months)

Managed a robust client portfolio spanning FMCG, logistics, retail, and private homeowners, contributing over NGN70M ($47K) in Annual Recurring Revenue (ARR) while maintaining a ~90% customer retention rate. Drove revenue growth by executing upselling and cross-selling strategies, leading to a 50% increase in repeat business and strengthened brand loyalty.

Revenue Upselling Cross Selling Inventory Management Strategic Partnerships Customer Satisfaction Consultative Selling Customer Retention