Fadipe Sarah

Collaborate with CISOs and executive stakeholders to align cybersecurity and compliance solutions with business goals, driving retention, ROI, and risk reduction through success planning and cross-functional delivery.

Improved customer satisfaction through proactive engagement and data-driven strategies, implemented service process improvements and optimized the customer database to reduce response times.

Managed customer accounts to drive adoption and renewals, identified upsell opportunities, and conveyed customer feedback to product and internal teams to improve adoption and outcomes.

Maintained and analyzed student and administrative data, provided frontline support to students and parents, and implemented a centralized database and filing system to improve operational efficiency.

Provided administrative support to staff and lecturers, managed data entry and communications, and coordinated meeting documentation and remote collaboration tools to support operational continuity.

Enrolled in a Master's program in Information Management at Ahmadu Bello University, expected completion in May 2026.

Completed a Data Analyst Nanodegree program focused on data analysis tools and techniques.

Completed LinkedIn certificate(s) in Learning Data Analytics between 2020 and 2022.

Completed a comprehensive Microsoft Excel course titled 'Complete Excel Guide' in mid-2020.

Completed a Bachelor of Science (Honors) in Computer Science, graduating in 2016.

Completed a fundamentals course in Customer Service in 2024.

Completed the mandatory National Youth Service Corps program and received the Certificate of National Service in 2017.

Completed project management training with Hay-Royal and received a certificate of training between September 2015 and January 2016.