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Joan Asogwa

@joanasogwa

Customer Success Manager driving retention, growth, and product adoption in SaaS and fintech.

Nigeria
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What I'm looking for

I seek a role where I can drive customer retention and expansion, collaborate cross-functionally, mentor teams, and use data to improve adoption and reduce churn.

I am a proactive Customer Success Manager with over five years of experience driving customer retention, account growth, and satisfaction across SaaS, fintech, and B2B industries.

I've managed a portfolio of 50+ enterprise accounts, achieved an 80% retention rate, exceeded upsell targets by 20% year-over-year, and helped produce $500K+ in expansion revenue through regular QBRs and strategic account planning.

I partner closely with product and sales teams to optimize onboarding and reduce time-to-value by 30%, build customer health scorecards that cut churn by 15%, and translate customer insights into product improvements—including contributing to the development of three new features.

I also have hands-on experience leading and mentoring teams, improving resolution rates and CSAT, and working with CRM platforms like HubSpot, Salesforce, and Zendesk to deliver data-driven outcomes.

Experience

Work history, roles, and key accomplishments

MI

Customer Success Manager

Moniepoint Inc.

Jan 2022 - Jul 2025 (3 years 6 months)

Managed a portfolio of 50+ enterprise accounts, achieving an 80% retention rate and exceeding upsell targets by 20% YoY while reducing onboarding time-to-value by 30%. Built customer health scorecards and cut churn by 15% through proactive risk resolution.

FI

Senior Customer Service Representative

FiberOne

Feb 2020 - Dec 2021 (1 year 10 months)

Provided B2B client support and account management, consistently achieving 85%+ CSAT and trained a team of 5, improving productivity and resolution rates by 25%. Collaborated with product teams contributing to three new features.

Education

Degrees, certifications, and relevant coursework

NU

National Open University

Bachelor of Science, Business Administration

Completed a Bachelor of Science in Business Administration awarded in 2020.

UT

University of Science and Technology

Bachelor of Science, Computer Engineering

2015 -

Completed a Bachelor of Science in Computer Engineering beginning in 2015.

Tech stack

Software and tools used professionally

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Joan Asogwa - Customer Success Manager - Moniepoint Inc. | Himalayas