Joan Asogwa
@joanasogwa
Customer Success Manager driving retention, growth, and product adoption in SaaS and fintech.
NigeriaWhat I'm looking for
I am a proactive Customer Success Manager with over five years of experience driving customer retention, account growth, and satisfaction across SaaS, fintech, and B2B industries.
I've managed a portfolio of 50+ enterprise accounts, achieved an 80% retention rate, exceeded upsell targets by 20% year-over-year, and helped produce $500K+ in expansion revenue through regular QBRs and strategic account planning.
I partner closely with product and sales teams to optimize onboarding and reduce time-to-value by 30%, build customer health scorecards that cut churn by 15%, and translate customer insights into product improvements—including contributing to the development of three new features.
I also have hands-on experience leading and mentoring teams, improving resolution rates and CSAT, and working with CRM platforms like HubSpot, Salesforce, and Zendesk to deliver data-driven outcomes.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Moniepoint Inc.
Jan 2022 - Jul 2025 (3 years 6 months)
Managed a portfolio of 50+ enterprise accounts, achieving an 80% retention rate and exceeding upsell targets by 20% YoY while reducing onboarding time-to-value by 30%. Built customer health scorecards and cut churn by 15% through proactive risk resolution.
Senior Customer Service Representative
FiberOne
Feb 2020 - Dec 2021 (1 year 10 months)
Provided B2B client support and account management, consistently achieving 85%+ CSAT and trained a team of 5, improving productivity and resolution rates by 25%. Collaborated with product teams contributing to three new features.
Junior Sales & Account Executive
White Avenue Real Estate
Oct 2015 - Jul 2016 (9 months)
Worked on closing and managing high-ticket B2B accounts generating $100K+ ARR and maintained strong client relationships to ensure repeat business and referrals.
Education
Degrees, certifications, and relevant coursework
National Open University
Bachelor of Science, Business Administration
Completed a Bachelor of Science in Business Administration awarded in 2020.
University of Science and Technology
Bachelor of Science, Computer Engineering
2015 -
Completed a Bachelor of Science in Computer Engineering beginning in 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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