Jacqueline Offoaro

I am a dedicated Customer Support Specialist with a proven track record of exceeding client expectations in ticket resolution and satisfaction. My experience spans various platforms, including Zendesk, Freshdesk, and Zoho, where I have consistently achieved high customer satisfaction scores. I pride myself on my empathetic approach to customer service, which has allowed me to improve ticket handling efficiency by 30% through streamlined workflows and automated follow-ups.

In my previous role as an Administrative Assistant and Social Media Manager, I honed my organizational skills by maintaining accurate client databases and providing comprehensive administrative support. I am adept at using tools like Google Workspace and Microsoft Office Suite to create reports and manage communications effectively. My ability to collaborate using platforms such as Slack and Trello has further enhanced my team's operational efficiency, reducing response times significantly.